Missouri Call Center — Hybrid Impact

Call Center Talent Pool (Missouri) – Freedom Care

Freedom Care is building a talent pool of strong customer service professionals in Missouri, seeking candidates for a variety of call‑center roles within our home‑care organization.

• Home Care Sales Specialist I: connect and engage with people, building relationships with those interested in home‑care support.
• Intake Specialist I: work closely with patients and caregivers to educate them and assist with application and enrollment, completing eligibility and onboarding.
• Onboarding Specialist I: guide patients and caregivers through the onboarding process, conducting virtual or in‑person orientations.
• Care Support Specialist I: support patients and caregivers throughout the home‑care journey, ensuring needs are met and patients feel heard and cared for.

• Customer service skills – handle high‑volume inbound and outbound queues, manage difficult situations with empathy and problem‑solving.
• Communication skills – excellent verbal and written communication, active listening, compassion.
• Soft skills – strong listening, emotional intelligence, teamwork.
• Problem‑solving – remain calm under pressure, defuse and de‑escalate upset callers.
• Time management – prioritize tasks and exceed expectations.
• Technology – computer proficiency, strong typing, efficient use of customer‑service tools, multitasking and note‑taking.
• Multitasking – manage multiple responsibilities and priorities while assisting patients and caregivers.

All positions require employees to commute into the Freedom Care Missouri office 2–3 days per week. Offices are located in Springfield, St. Louis, and Kansas City.

This is a pipeline requisition; we will contact you when new opportunities arise.

• Impact lives – play a vital role in supporting individuals and families.
• Growth opportunities – supportive environment for professional development and advancement.
• Competitive benefits – comprehensive package including compensation, medical benefits, retirement plans, wellness programs, company events, and ongoing learning.

Founded in 2016, Freedom Care is a healthcare company innovating how home‑care is delivered. We bring dignity and support to patients needing care at home and to the caregivers who care for them. We are the largest consumer‑directed home‑care agency in NY State and continue to expand operations and technology across multiple states.

• Here For You – service, empathy, availability.
• Own It – drive and ownership.
• Do the Right Thing – high integrity.
• Be Positive – positivity and a can‑do attitude.

At Freedom Care, we celebrate diversity and are committed to an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other legally protected characteristics.

Base pay for this role is $18.00–$22.00 per hour during the first year of employment.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Hospitals and Health Care