Clinical Dispute Analyst

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At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs, and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts–driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

At Zelis, the Clinical Dispute Analyst role is responsible for the resolution of facility and provider disputes as they relate to DRG validation, itemized bill review, and/or clinical claim review Expert Claim Review. They will review facility inpatient and outpatient claims for Health Plans and TPAs to ensure adherence to proper coding and billing guidelines as it relates to the Itemized Bill Review product, analyze inpatient DRG claims based on industry standard inpatient coding guidelines, and support the Office of the Chief Medical Officer in managing disputes related to clinical claim reviews.

This position will also be a resource for the entire organization regarding DRG, I , and CCR claims. It is a production-based role with production and quality metric goals.

• Review provider disputes for DRG Coding and Clinical Validation (MS and APR), Itemized Bill Review (I ), and Clinical Chart Review (CCR) and submit explanations of dispute rationale back to providers within designated time frames to ensure client turnaround times are met.
• Accountable for daily management of claim dispute volume, adhering to client turnaround time and department Standard Operating Procedures.
• Serve as subject matter expert for the Expert Claim Review Team on day‑to‑day activities, including troubleshooting and review for data accuracy.
• Provide support for content and bill reviews and respond to inquiries and research requests.
• Create and present education to Expert Claim Review Teams and other departments on dispute findings.
• Research and analyze content for bill review.
• Utilize strong coding and industry knowledge to create and maintain bill review content, including DRG Reviewer Rationales, DRG Clinical Validation Policies, CCR Review Guidelines and Templates, and Dispute Rationales.
• Perform regulatory research from multiple sources to keep abreast of compliance enhancements and additional bill review opportunities.
• Support client‑facing teams as needed regarding client inquiries related to provider disputes.
• Utilize the most up‑to‑date approved Zelis medical coding sources for bill review maintenance.
• Communicate and partner with the Chief Medical Officer and members of Expert Claim Review Product and Operations teams regarding important issues and trends.
• Ensure adherence to quality assurance guidelines.
• Monitor, research, and summarize trends, coding practices, and regulatory changes.
• Actively contribute new ideas and support ad‑hoc projects, including time‑sensitive requests.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.

• 5+ years reviewing and/or auditing ICD‑10 CM, MS‑DRG, and APR‑DRG claims (preferred).
• Current, active inpatient coding certification required (e.g., CCS, CIC, RHIA, RHIT, CPC or equivalent credentialing).
• Registered Nurse licensure (preferred).
• Bachelor’s Degree in business, healthcare, or technology (preferred).
• Solid understanding of audit techniques, identification of revenue opportunities, and financial negotiation with providers.
• Experience and working knowledge of health insurance, Medicare…