Patient Billing​/Services Representative II; West County - Orthopedic Surgery

Position: Patient Billing/Services Representative II (West County) - Orthopedic Surgery
Location: St. Louis

* Obtains insurance information from patients and counsels alternative ways for financial assistance.
* Registers all new patients and assists with form completion.
* Reviews schedule for new patients and makes updates when necessary.
* Calls patients with appointment time reminders; obtains insurance information and referral forms.
* Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
* Explains billing process to other staff; assists with basic account maintenance activities.
* Assists patients with insurance questions regarding the billing process.
* Assists staff with sending out reminder cards and other scheduling duties.
* Performs other duties as assigned.
* Basic Life Support certification must be obtained within one month of hire date.
* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Yes. Due to the unique needs of each search, the selection process may occur at different paces for open positions. Individuals are encouraged to apply to all open positions of interest for which they meet the

Required Qualifications .

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.

WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.

We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.
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