Patient Billing​/Services Representative III Certified; South County - Medicine Multispecialty Cente

Scheduled Hours

40

Serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates patients' needs.

Primary

Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Explains billing process to other IBC staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• May provide Medical Assistant services to the department (MA certification required) as needed.
• Performs other duties as assigned.

Job Location/Working Conditions

• Normal office environment.
• Patient care setting.

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses:

Assessment Based Recognition (A ) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Health career Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board, Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board, Registered Medical Assistant (RMA) - American Medical Technologists (AMT)

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (A ) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager.

Education:

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Financial Information, Insurance, Interpersonal Communication

C08-H

$20.57 - $30.84 / Hourly

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All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background…