Front Desk Support Staff - Macklind

Responsibilities

We are looking for Front Desk staff to join our team is Behavioral Medicine Institute, a large outpatient behavioral health practice. Front Desk staff typically work between the hours of 8:00AM and 5:00 PM (some flexibility with start/end time, this is a 40-hour/week position). You will receive options for our comprehensive benefits package, including health, dental, vision, paid time off, 401K with match.

St. Louis Behavioral Medicine Institute is a growing organization of over 100 employees, including physicians, psychologists, licensed therapists, students, and support staff. We have several locations but this position is located in our Macklind (1129 Macklind Ave, St. Louis) office (off of I-64, near the Science Center). This is an onsite (not remote) position.

Day-to-day activities include:

• Greet and check in patients upon arrival
• Answer all incoming calls and voicemails, ensuring that voicemails are returned same business day
• Assist patients with registration and other relevant paperwork
• Schedule and cancel appointments for existing patients as needed
• Handle patient information in accordance with HIPAA and Privacy guidelines at all times
• Answer questions and address complaints
• Monitor and respond to emails same business day
• Assist with medical record retention
• Receive letters, packages etc. and distribute them
• Keep front desk and work space organized and presentable with all necessary materials (pens, forms, paper etc.)
• Prepare outgoing mail by drafting correspondence, securing parcels etc.

• Proven experience as front desk representative, agent or relevant position
• Experience in the Customer Service Field or Medical or Behavioral Health Field strongly preferred.
• Familiarity with office machines (e.g. fax, printer, scanner etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Proficient knowledge of MS Office (especially Outlook, Excel, and Word)
• Ability to learn additional technologies utilized, such as the Electronic Medical Record for scheduling
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills of novel concerns
• Customer service orientation
• Participates positively in team work
• High School diploma; additional qualifications will be a plus

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune;

and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email.

Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.