Evening Receptionist

Evening Receptionist –
OPCO Skilled Management

Join our team at Bluebird Wellness & Rehabilitation! We are looking for a friendly and compassionate receptionist to work weekends and evenings as needed.

We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment.

3pm–7pm weekdays;
Weekends: 12‑hour shifts (7am–7pm).

• High school Diploma required.
• Proficiency with Microsoft Office:
  Word, Excel, and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies.

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on inquiries not immediately resolved.
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel: opens, delivers, and forwards mail; transcribes materials; records appointments and meetings for administrative staff; files necessary documents.
• Answers telephone and directs caller to correct station; refers to nursing home directory to ascertain station number of persons requested; takes messages for staff members; answers questions of callers according to nursing home policy; answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor: petty cash, AR/collections, resident trust fund, renewals, and other; supports business office functions as needed; receives payments for services rendered and records amount received; distributes petty cash and makes change; prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Other duties may change or be assigned at any time with or without notice.

Entry level

Full-time

Administrative

Hospitals and Health Care

$16.50/hr – $16.50/hr