Concessions Manager

Concessions Manager – Levy Restaurants

Levy Restaurants, a leader in sports and entertainment hospitality, is seeking an experienced Concessions Manager to lead our hourly team, ensure quality standards, and deliver a memorable guest experience.

As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

• Ensuring all stations are set up and ready for events
• Supporting recruitment and training of team members in standard operating procedures
• Supervising operations during the event and troubleshooting as needed
• Overseeing service standards during events to ensure high guest experience
• Managing and resolving guest complaints
• Working with colleagues to continuously improve operational performance
• Completing point of sale updates and maintenance checks
• Regular equipment maintenance
• Managing loss prevention activities and overseeing nightly Goods Out of Stock procedure
• Working in partnership with other departments for requisition and product transfer completion
• Ensuring food safety and sanitation practices and standards are followed
• Ensuring compliance with Payment Card Information rules
• Implementing concessions production sheet to ensure accurate production and minimal wastage
• Conducting progressive coaching with team members
• Re-stocking concessions and bars to maximize event readiness
• Ensuring alcohol service signage and Responsible Service of Alcohol protocols are followed
• Holding pre‑shift meetings to set the tone for events
• Managing location "Keys to the Future" activities to develop future leaders
• NPO Group management, communication, and recruitment
• Ensuring accurate end‑of‑month inventory completion
• Managing incidents/accidents with reporting procedures
• Managing team member scheduling in line with demand forecasts
• Verifying payroll and entering gratuities
• Subcontractor communications and paperwork completion
• Completing events walks of the building
• Supporting other properties and departments as needed
• Other duties as assigned

• 2+ years experience in a food and beverage operational position
• Bachelor’s degree in hospitality management or business administration preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills
• Ability to work a flexible schedule, including evenings, weekends and some travel
• Ability to stand or walk for extended periods in all weather conditions

Levy is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req

Levy maintains a drug‑free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.