Room Service Attendant

Job Details

Job Location
:
Hilton Saint Louis Frontenac - Saint Louis, MO

Salary Range
:
Undisclosed

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission:

Provides consistent five star quality service and is responsible for answering the phone, taking the guest orders, maintaining the in-room dining stocking, and setting up the tray tables

SCOPE OF WORK + TEAM

• Reports to Executive Housekeeper
• Supports Housekeeping department as well as Front Office Reservations

RESPONSIBILITIES

• Provide welcoming phone greeting and follow guest ordering procedures.
• Convey menu information over the phone to guests and give accurate estimate of delivery time.
• Make food and beverage recommendations and apply suggestive selling techniques.
• Follow procedures for announcing self at the room, entering the guest room, presenting the order and the check.
• Maintain a clean room service work area and restock supplies as needed.
• Setting up room service tray tables.
• Demonstrate excellent customer service and public contact skills

EXPERIENCE:

• Prior
  
  Experience:
  
  
  • 1+ Previous guest service and/or housekeeping experience.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required:
  
  As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours
  
  Required:
  
  Must primarily work…