Front Desk Manager

Join our team- committed to creating memorable experiences, fostering collaboration, and delivering service that makes every guest feel valued.

Create extraordinary first impressions and memorable guest experiences at the Magnolia Hotel St. Louis. We are seeking a service-driven, results-oriented Front Desk Manager to lead our Front Office team and deliver the elevated hospitality experience our guests expect.

As a key member of our hotel leadership team, you will oversee daily front desk operations, develop and inspire team members, resolve guest concerns, and ensure seamless service throughout the guest journey. The ideal candidate is a hands‑on leader who leads by example, takes ownership, builds a culture of accountability, and understands that exceptional hospitality begins with a genuine connection.

#Magnolia #Magnolia Hotel St .Louis

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest’s complete satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled in-house group activities, locations and times.
  • All hotel and departmental policies and procedures.
• Access all functions of the computer system.
• Answer department telephone within first ring, using correct greeting and telephone etiquette.
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Ensure that current information on rates, packages and promotions is available at the Front Desk and that all associates are knowledgeable on such.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Monitor expenses (office supplies, operating supplies, uniforms). Track actuals against budget.
• Approve and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Ensure that associates report to work as scheduled. Document any late or absent employees.
• Coordinate breaks for associates.
• Assign work duties to associates.
• Conduct pre-shift meeting with associates and review all information pertinent to the day's business.
• Inspect grooming and attire of associates; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Constantly monitor associates performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently; advoiding congestion in the Hotel Lobby.
• Monitor communication logs and ensure that guest requests are followed up within a reasonable time ensuring guest follow-up at all times.
• Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
• Monitor guest mail and ensure that it is processed according to procedures.
• Monitor and ensure that express check-outs are…