Human Resources Director

Strategic Talent Acquisition Leader | Building High-Performance Teams | Driving Business Growth

The Human Resources Director is a client-facing leadership position that is responsible for performing full scope human resources services and overseeing the successful management of engagements. These services may include managing client engagement, obtaining and retaining clients, supervising and developing staff, and enhancing the overall processes and procedures of the HR Services team.

• Manages the client relationship by overseeing key client functions and client transitions, ensuring the integration and efficient operation of the HR and/or Payroll functions
• Markets Human Resources Services to potential clients, which may include drafting Request for proposals (RFPs), scopes of work, or presenting service options directly to prospects
• Serves as a contact for escalated or complex HR and Payroll matters; problem‑solves and identifies/provides resources to address client‑related matters
• Oversees the fiscal management of client engagements by monitoring metrics, reporting regularly, preparing monthly client billing, and updating engagement rates
• Represents the HR Services team at firm events and meetings as required
• Performs work in and has an advanced level understanding of compliance with applicable federal and state employment regulations and laws, and company policies
• Serves as a subject matter expert in HR to anticipate client needs; assess effectiveness and eliminate client issues
• Oversees associates on client engagements, providing support, guidance, and feedback
• Oversees client engagements, ensuring proper staffing, budgeting, accounts receivable, and adherence to the scope of work
• Facilitates engagement management by maintaining awareness of client budget, team efficiencies, and effective delegation of client responsibilities to the proper team member
• May lead or provide oversight on client projects such as handbooks, audits, assessments, and compensation studies
• Reviews for accuracy and processes client payrolls as needed, using third‑party payroll platforms
• Ensures payrolls are effectively processed according to HR Services standards:
• Collects and reviews time, attendance, and leave information (applicable to DC team members only)
• Maintains payroll‑related information and inputs into the payroll system (e.g., separations, tax exemptions, and misc. changes)
• Previews payroll changes prior to transmitting payroll
• Process retirement, FSA, and HSA remittances (as applicable) in applicable platforms
• Serves as the first point of contact for employee and client payroll‑related questions
• Ensures accuracy of all payroll‑related data (e.g., benefits, retirement, tax, etc.)
• Handles complex payroll situations with payroll providers, state agencies, employees, and client contacts
• Conducts quarterly and annual reviews of payroll information and ensures no adjustments need to be made
• Has a proficient understanding of payroll laws and regulations
• Reviews and approves payroll for submission
• Reviews and approves retirement for submission
• Oversees the effective administration of benefits:
• Processes and reports new hire enrollments, terminations, and changes
• Ensures compliance with COBRA and HIPAA guidelines
• Manage leave administration under disability plans, state, and federal leave guidelines
• Review, process, and resolve any issues regarding benefit bill reconciliation
• Assist employees with benefits‑related questions and liaise between employees and the benefits broker/ insurance carriers
• Manage annual benefit renewal activities
• Utilizes knowledge and past experiences to ensure the HR Services team continues to evolve and grow to accommodate additional client engagements and team members
• Utilizes expertise to coach, provide support, guidance, and best practice information to clients and the HR Services team on policies, procedures, compliance, employee relations, and other HR‑related matters
• Understands, drafts, interprets, and follows policies, procedures, and applicable employment laws that align with the workplace culture of the client
• Provides on‑site support to clients as needed
• Provides support…