Human Resources Specialist; Senior

Job Description
- Human Resources Specialist (Senior) - Benefits (260000OU)

Job Description

Description

Position Grade: 212G

Department:
Personnel

Job Type: Full-Time (Permanent)

Location:
Downtown
- St. Louis, MO

Examination Number: EX1810

Human Resources Specialists in the Benefits section of the Department of Personnel assist and support the administration of a comprehensive employee benefits program for the City of St. Louis. This position is responsible for providing assistance with and/or interpretation of City benefits policies and procedures to operating departments and divisions as well as interacting with the public and City employees at all levels.

• Annual update process of Benefits enrollment booklets including obtaining feedback and insight for the pieces selected for the different insurance programs and program educational pieces to be included.
• Responsible for the ongoing review and up keeping of benefits content for the City website; responsible for creating new pages of content.
• Conduct benefits onboarding presentations for the City and the Police ,and other presentations that may be requested.
• Responsible for creating and updating enrollment forms and other forms as needed.
• Responsible for following up on missing data and processing new benefits enrollment.
• Ensure that benefits onboarding materials are current and in stock.
• Collaborate internally and externally to identify and resolve enrollment system issues.
• Gain a strong domain of the systems in use to complete the essential functions of the job and any additional systems as required.
• Responsible for reconciliation of bi-weekly insurance vendor payment files. Analyze issues in the process of reviewing the enrolled membership.
• Review and identify potential system issues within data pay files for all plans.
• Finalize self-billing for each benefit plan for each pay period. The City payroll and benefit deductions take place on a bi-weekly basis.

• Resolve issues for employees as it pertains to their insurance plans.
• Ability to enforce policy for benefits plans without creating friction by providing our clients with accurate information.
• Follow up with members within 24 hours and as needed.
• Document relevant member interactions to member benefit files.

• Assist with mail runs.
• Assist with keeping up reorganization of materials and other office elements.
• Assist with items that must be hand-delivered to other City locations.
• Lead and organize benefits activities for members such as benefit fairs and focus groups.
• Conduct data audits as requested.
• Assist with Comptroller's Office processes, like purchase orders and receipts.
• Take the initiative to help other teammates with anything necessary.
• Take the initiative to learn the benefit plans, ask questions, and to collaborate with knowledge learned.

Performs other duties as assigned.

• Customer service ability: Persist in courtesy and information to the members until their inquiry/request is satisfied. White glove service approach and low-key demeanor to diffuse escalated customers.
• System oriented: Accurate data entry; perform reporting and quality controls of team’s data entry. Conduct membership audits frequently. Ability to persist to find a general root cause for problems and work together with the supervisor to see the resolution through.
• Initiative: Look for issues and patterns of issues and engage conversations towards a permanent issue prevention with supervisor; follow supervisor’s lead to work through the necessary logistics and establishment of protocols.
• Public Speaking: Ability to stand before a group to discuss a process or benefit plans for an…