Vice President of IT & Systems

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We are a technology solutions provider that specializes in selling hardware and software solutions, coupled with consulting and the installation of complex, integrated systems. We help customers modernize operations across communications, security, education technology, and data infrastructure.

Position Summary

The Vice President of IT & Systems is a senior technology leader responsible for building and maintaining the company’s IT infrastructure, enterprise applications, and cloud platforms. This role emphasizes solution development, system integration, and operational excellence to ensure that business-critical systems—including ERP, CRM, contact center platforms, and business analytics—work seamlessly together. The VP of IT & Systems will guide the design, implementation, and continuous improvement of applications and infrastructure that directly support business operations and customer success.

• Oversee and improve ERP, CRM, contact center, and analytics platforms with a focus on integration across functions.
• Lead solution development efforts, including configuration, customization, and workflow optimization.
• Ensure applications are scalable, secure, and aligned with operational requirements.
• Manage on-premise and cloud infrastructure (servers, networks, storage, endpoints).
• Lead cloud adoption strategies and oversee SaaS platform performance.
• Maintain business continuity, disaster recovery, and system availability.
• Oversee data & analytics, including reporting, dashboards, and analytics that drive operational decision-making.
• Implement sound database practices, ensuring data quality, consistency, and security.
• Support development of APIs, ETL, and integrations for data flows across platforms.
• Enforce cybersecurity practices across infrastructure and applications.
• Maintain compliance with industry and customer requirements.
• Regularly assess and mitigate IT risks.
• Build and mentor an IT team with strong technical skills in systems, applications, and data.
• Encourage a culture of practical problem-solving and solution delivery.
• Provide technical guidance and support for development and integration projects.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 12+ years of progressive IT leadership, with significant experience managing enterprise applications and infrastructure.
• Proven success in solution development and system integration across ERP, CRM, contact center, and analytics platforms.
• IT certifications in programming, databases, CRM, or ERP systems strongly preferred.
• Hands-on background in programming and analytics a plus.
• Strong technical knowledge of cloud platforms, SaaS models, networking, and database technologies.
• Excellent communication skills with the ability to collaborate across departments.
• Vendor and project management experience in implementing enterprise systems.

This is a hands-on leadership opportunity to modernize systems, connect platforms, and deliver real operational improvements. You’ll play a central role in integrating technology across the business, ensuring our teams and customers have the reliable tools they need to succeed.

• Executive

• Full-time

• Strategy/Planning and Consulting

• Telecommunications

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