Business Analyst
Listed on 2025-12-01
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IT/Tech
Data Analyst, IT Business Analyst, Business Systems/ Tech Analyst, Data Engineer
Mandatory Skills
Requirements Gathering & Business Analysis:
Collaborate with IT operations, infrastructure, and support teams to identify operational visibility needs, pain points, and KPIs.
Conduct stakeholder interviews, workshops, and process assessments to gather comprehensive business requirements and define dashboard requirements.
Translate business needs into functional and non-functional requirements for dashboard development.
Data Systems Analysis:
Identify, analyze and document relevant data fields and structures from IT operational systems such as ITSM (Service Now, Jira Service Management), network monitoring, application performance monitoring (APM), cloud platforms, and security tools.
Work with data engineers and BI analysts to assess data availability, integrity, and integration points.
Work with stakeholders to capture key metrics and KPIs that are used to track system performance, incident management, capacity planning, and SLA adherence.
Dashboard Development Support:
Define the key metrics and visualizations needed for the operational dashboard.
Collaborate with BI developers and data analysts to ensure dashboard design aligns with IT operational goals.
Provide input on visualization best practices to ensure usability and clarity.
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