IT Services Senior Engineer & Support Escalation

Job Summary

IT Services Senior Engineer & Support Escalation –
Acumen Consulting (Full‑time) in Richmond Heights, MO. Salary $70,000–$90,000 per year. Competitive benefits including medical, dental, vision, short‑term and long‑term disability, life, supplemental insurance, PTO, floating holiday, HSA, dependent care FSA, EAP, mileage reimbursement, job training, and social events.

Mission
Empower businesses to achieve their goals by leveraging technology.

Core Values
Act with Honesty and Integrity
Create Win‑Win Outcomes
Treat Everyone with Respect
Be Passionate and Enthusiastic
Perform with Professionalism

Our Passion
We are passionate about our customers' success, providing quality services, and improving our teams' technical skills.

As an IT Services Senior Engineer, you support client needs and ensure their technology works. You troubleshoot and resolve network, software, and hardware issues, use our Professional Services Automation platform to maintain and document client IT systems, provide escalation support, collaborate on project design, and conduct root‑cause analysis. You communicate with internal and client teams, document tickets, coordinate with vendors, and recommend new technologies to improve efficiency.

You enjoy your technical skills and great personality.

• Diagnose and resolve advanced technical issues across systems, hardware, and software.
• Provide expert‑level support to Level 1 and Level 2 technicians.
• Collaborate with engineering and development teams to troubleshoot and improve system performance.
• Lead root cause analysis and implement long‑term solutions.
• Maintain documentation of technical procedures and resolutions.
• Participate in on‑call rotations and respond to high‑priority incidents.
• Train and mentor junior technicians.

• Associate or Bachelor's degree in a technical field (or equivalent experience).
• 5+ years of hands‑on experience in technical support or system administration.
• Strong knowledge of networking, Windows/Linux, M365, and cloud platforms.
• Excellent problem‑solving and communication skills.
• Certifications such as CompTIA, Microsoft, or Advanced certifications are a plus.

365 Management Fortigate Configuration Mail Flow Troubleshooting Share Point  configuration and management

Desktop and User Support

IP Routing

Powershell

VLAN Configuration Workstation Setup

DNS, DHCPWindows ServerM
365 Licensing

EDR Remediation

MDR (365) Remediation

Monday – Friday, 8 am – 5 pm. On‑call rotation and possible non‑business‑hours work to meet clients' needs.

Collaborative and supportive team
Focus on culture and core values
Cutting‑edge technology
Always something new, exciting industry
Opportunities for growth
Competitive pay and benefits

If you feel you can support our client's technology needs and would be a good fit, fill out our initial 3‑minute, mobile‑friendly application. Selected candidates will take a typing test and complete an online assessment. We look forward to meeting you!

Seniority Level: Mid‑Senior

Employment Type:

Full‑time
Job Function:
Engineering and Information Technology
Industries:
Computer Networking Products

63117 (Richmond Heights, MO)

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