ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location

Join to apply for the Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location role at EY
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Location:

Anywhere in Country.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role that offers opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow your consulting, technical and team leadership skills, and build experiences that will define your career.

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

• Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
• Ability to manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers, testers).
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
• Ability to analyze a company's service management functional capabilities – people, process, technology – provide leading‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to create high‑quality deliverables and project artifacts.

• Bachelor’s degree required;
  Master’s degree preferred.
• No less than 5–7 years of Service Now implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified…