Technical Trainer​/Tester - Mid Level

We are seeking a dynamic and experienced Technical Trainer/Tester to join our team and support workforce development through effective training programs and rigorous application testing. This hybrid role involves designing, delivering, and evaluating training sessions that enhance employee skills, promote professional growth, and align with organizational goals. Additionally, you will contribute to the testing of new features and applications to ensure they are ready for user training and deployment.

The ideal candidate combines strong technical knowledge with excellent communication and instructional skills, making complex topics accessible to learners of all levels.

Hybrid Technical Trainer / Tester Job Responsibilities:

Training:

• Conduct training needs assessments by gathering information on department skill sets.
• Develop technical training programs based on identified requirements.
• Create and distribute training schedules and agendas.
• Determine course content and learning objectives.
• Prepare training materials and conduct training sessions, both in groups and individually.
• Evaluate the effectiveness of training programs by gathering feedback and implementing improvements as needed.

Testing:

• Develop, implement, and manage comprehensive test plans for Commercial and home-grown applications to ensure compliance with business and technical requirements.
• Collaborate with business teams to understand their system needs and assist business analysts with documenting new feature requirements.
• Create and execute test cases to confirm the readiness of new applications and/or functionality.
• Analyze existing applications and gather employee feedback to identify areas for refresher training or system enhancements.
• Clearly communicate and document any issues found with applications or functionality during testing or training.
• Develop business reference materials by creating and adapting documentation from technical user stories and related sources.

Work Hours and Benefits:

• On-site position in Chesterfield MO, Monday-Friday (occasional after-hours work as needed).
• Attractive time off incentive plan.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Performance-based bonus opportunities.

Qualifications and Skills:

• Ability to understand and work with complex business applications and translate technical information into understandable and retainable knowledge for users.
• Strong analytical and problem-solving skills.
• Advanced technical skills in e-learning and mobile training (preferred).
• Proven training / teaching experience (preferred).
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication and interpersonal skills.
• Ability to learn and adapt quickly in a dynamic team environment.

Education and Experience Requirements:

• Bachelor’s or associate’s degree in Information Technology, Business Systems, Education, or equivalent work experience.
• Minimum of two years of experience as a technical trainer, training specialist, or in a similar role (preferred).
• Professional technical training certification, such as STT, is a plus.