Technical Writer

Location: St. Louis

Light Edge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Light Edge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting‑edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then Light Edge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team
, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise.

The ideal candidate is an investigative communicator—comfortable diving into technical detail, interviewing subject‑matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role’s work is focused on internal operations and training content, with secondary support for customer‑facing materials.

Responsibilities:

• A successful Technical Writer will support Lightedge’s documentation and training ecosystem by:

Developing and maintaining documentation:

• Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer‑facing technical content as needed.

Documenting services and operations:

• Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows.

Supporting technical training development:

• Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS).

Owning documentation standards:

• Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets.

Collaborating with SMEs:

• Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows.

Translating complexity for different audiences:

• Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness.

Managing documentation tools and repositories:

• Administer and improve documentation repositories (e.g., SharePoint, Confluence, Service Now Knowledge, LMS), ensuring content is searchable, logically organized, access‑controlled, and aligned with Knowledge‑Centered Service (KCS) practices where applicable.

Maintaining the documentation lifecycle:

• Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum.

Ensuring accuracy and quality:

• Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices.

Contributing to cross‑team initiatives:

• Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions),…