Technical Support Specialist II - WashU IT

Location: St. Louis

Technical Support Specialist II – WashU IT

Apply to join Washington University in St. Louis as a Technical Support Specialist II. This role performs advanced support of desktop and server computer systems and other technology-based systems for University staff, faculty and students.

Position Summary

Under moderate supervision, responsible for advanced support of desktop and server computer systems, operating systems, software, hardware, networking. May serve as a system owner, technical expert or specialist. Requires strong communication and customer service skills, and ability to use vendor support resources.

Scheduled Hours

40 hours per week.

Primary

Duties & Responsibilities

• Daily desktop support: operating system, software, hardware installation and maintenance; evaluate, prioritize, resolve tickets; act as front‑facing liaison and document for Tier 1 Service Desk.
• Provide technical guidance and documentation to level 2 staff and tier 1 and tier 2 user services staff.
• Act as escalation point for advanced technical issues within knowledge domain.
• System administration: maintenance, upgrades, new implementation, consultation and planning.
• Participate in formal and self‑paced training, attend conferences, engage peers to maintain broad understanding of technologies.
• Perform other duties as assigned.

Working Conditions

Normal office environment; typically sitting at a desk or table; office equipment. May require occasional travel within campus.

Seniority Level

Mid‑Senior level.

Employment Type

Full‑time.

Job Function

Information Technology.

Industry

Higher Education.

Grade

G10-H.

Education & Qualifications

Required Qualifications: High school diploma or equivalent, or combination of education and/or experience.

Preferred Qualifications: Bachelor’s degree.

Work Experience

Required: 4 years of providing desktop support in an enterprise environment.

Preferred: None specified.

Certifications / Professional Licenses

No specific certification or professional license required.

Skills

Interpersonal communication, Microsoft Office, oral communications, organizational capability, prioritization, written communication.

Driver's License

A driver’s license is not required.

Salary Range

$25.47 - $39.49 per hour.

Benefits

Up to 22 days of vacation, 10 recognized holidays, sick time. Competitive health insurance, free Metro transit U‑Pass (eligible), 403(b) retirement plan with employee and university contributions starting at 7%. Wellness programs, mental health resources, employee assistance program, financial resources. Family leave, tuition reimbursement.

About the Employer

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

EEO Statement

Washington University in St. Louis is committed to equal employment opportunity and encourages applications from underrepresented groups. The university provides equal opportunity to all personnel irrespective of race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity, disability, veteran status, or genetic information.

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