EUC Team Lead

End User Computing Team Lead Hybrid Position St. Louis, MO Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company’s success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

As an End User Computing Team Lead, you will provide direct management and guidance to a team of individual contributors. Your role centers on fostering a collaborative and innovative environment, supporting your team’s growth, and driving strategic initiatives that enhance the end-user experience. This position is ideal for someone passionate about technology, leadership, and continuous improvement.

• Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement by actively coaching your team members
• Grow and develop members of your team: understand their goals and work with them to achieve them, hold regular and effective one- on
  -one s, conduct annual performance reviews, provide real-time coaching, engage in difficult conversations as needed, recognize, and reward the right behaviors
• Act as an escalation point and remove impediments from the team to help them be as effective as possible. This includes production-impacting issues, both during and after business hours.
• Lead the team through strategic roadmap efforts, holding them accountable to timelines, scope, and deliverables
• Develop strategic roadmaps in line with stakeholder needs and end user computing best practices
• Manages relationships with vendors.
• Provides functional and technical leadership while promoting best practices
• Represent WWT in occasional customer engagements, advising customers on best practices and WWT processes , and vision.

• 1-3 years of experience demonstrating strong leadership skills, including the development and mentorship of employees
• Minimum 5 years in a technical contributor role in Information Technology, preferably End User Computing
• Familiarity with enterprise mobility management (EMM) systems such as Microsoft Intune or Workspace One.
• Familiarity with Virtual Desktop Infrastructure such as Azure Virtual Desktop or Horizon
• Ability to drive strategy and vision, holding the team accountable for accomplishing goals and progressing on the team’s vision.
• Excellent communication skills (written, verbal, and…