Workplace Engineering Team Lead

About Us

Clayco is a full‑service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.

As the Workplace Engineering Team Lead, you’ll lead a team responsible for the platforms and tools that power our end‑user experience. This role focuses on digital workplace platforms, endpoint management, and Tier 1 support automation, ensuring stability, security, and continuous improvement across our environment. You’ll balance hands‑on platform ownership with people leadership, stakeholder partnership, and operational excellence. You’ll guide a team of 5+ engineers/administrators supporting 3,500+ users, driving platform reliability, device and application lifecycle management, and AI/automation initiatives that improve user experience and IT efficiency.

• Lead, coach, and develop the Workplace Engineering team (5+), fostering a collaborative, high‑performing culture built on accountability, customer focus, continuous learning, and professional growth.
• Drive project delivery and operational execution, including incident and problem management practices that reduce downtime and improve service quality.
• Own administration, configuration, standardization, and optimization of workplace platforms including Microsoft 365 (Intune, Exchange, Teams), Google Workspace, Jamf, and related digital workplace technologies.
• Lead the deployment, integration, and ongoing management of an AI‑driven platform to automate and streamline Tier 1 IT support processes (e.g., virtual agent/self‑service workflows, knowledge management, ticket deflection, smart routing/escalation, and continuous model/KB improvement).
• Define and implement strategies for platform integration, automation, and lifecycle management (devices, applications, and core workplace services) to streamline operations and improve user experience.
• Partner closely with the Service Desk to improve Tier 1/2 workflows, reduce repeat incidents, improve knowledge quality, and strengthen escalations and operational handoffs.
• Build strong relationships with business and IT stakeholders to understand needs, align priorities, and ensure platform stability and service delivery meet organizational expectations.
• Manage endpoint lifecycle for Windows/macOS devices (and related services), ensuring consistent standards for provisioning, patching, compliance, and secure decommissioning.
• Build and monitor platform KPIs (availability, performance, compliance, incident trends, device health) and translate insights into measurable improvements.
• Maintain documentation, standards, and runbooks to support consistent delivery and faster incident resolution.

• Bachelor's degree in Computer Science, Information Technology, related field, or equivalent experience.
• 3+ years in IT service delivery and/or workplace engineering with direct responsibility for enterprise workplace platforms (e.g., M365, Google Workspace, Intune, Jamf), plus demonstrated experience leading projects and/or mentoring others.
• Strong communication, decision making, and interpersonal skills, with the ability to effectively interact with technical and non‑technical stakeholders.
• Proficiency with endpoint management tools and technologies (e.g., Intune, SCCM, JAMF, or equivalent).
• Proficiency in scripting and automation tools (e.g., Power Shell, Python, Bash, Terraform, Ansible) to streamline platform operations.
• Experience with identity/access fundamentals (e.g., SSO, conditional access) and platform integrations.
• Experience leading or operating Tier 1 support automation/self‑service initiatives (AI platform, virtual agent, workflow automation, or knowledge‑centered service), with a focus on quality, adoption, and measurable outcomes.
• Understanding of IT Service Management (ITSM)…