Help Desk Analyst

We are hiring a Help Desk Analyst in the St. Louis, MO area! This is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day‑to‑day IT operations.

• Provide Level 1 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, elevate, and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client‑specific applications).
• Assist users with various firm application support systems;
  Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
• Assist with inventory control and tracking of IT assets throughout the firm.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and Web Ex/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
• Participate in an on‑call after‑hours schedule for emergency assistance when needed.

• Strong customer service and communication skills
• Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
• Knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows 10 and operating systems.
• Knowledge of VPN and VMWare Horizon connectivity principles.
• Working knowledge of Active Directory and user account changes.
• Working knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy skills.
• Strong problem‑solving skills and decision‑making ability.
• Ability to learn and apply technical information in a fast‑paced, demanding work environment.
• Flexibility to accommodate helpdesk’s hours of operation, including participation in after‑hours on‑call schedule.
• Strong enthusiasm and desire to learn.
• Work well in a team environment.
• At least one year experience in a Call Center/Helpdesk position.
• Minimum of Associate’s Degree in computer technology or business‑related degree or equivalent experience.
• Preferred: A+ Certification
• Preferred:
  Certification as Microsoft Office Specialist

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Staffing and Recruiting, IT Services, IT Consulting

• Medical insurance
• Vision insurance
• 401(k)