Technician Team Lead
Listed on 2025-12-31
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IT/Tech
IT Support, Technical Support
Saint Louis Tech Team Lead – Fenton, Missouri
Imagine working in a place where your manager truly believes in your personal and professional development. It’s not imaginary. It’s image
One. It’s for real. We have an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. As if work and life are two different things? We really want you to be happy. (We actually have a “happiness” metric!)
We love to surprise you. Every single one of our team members gets a “We Care Friday” – an unexpected phone call on Thursday to tell you, “Don’t come in tomorrow. We’ve got you covered!”
No secrets here! We practice open book management, and you will always understand our financials. You’ll learn how to read an income statement and balance sheet like a pro (if you don't already know) and you’ll be financially rewarded through our profit bonus program.
You will be treated like a human – sure, we have policies, but we do what's right, not what the policy is.
We hire awesome people who strive to deliver extraordinary service.
Responsibilities Call Handling & Support- Deliver tech support for end-users and clients
- Accurately log, categorize, and prioritize support requests
- Perform remote and on-site troubleshooting for hardware, software, and network issues
- Escalate complex issues to internal teams or external vendors
- Mentor and guide junior technicians
- Lead team meetings for knowledge-sharing and task management
- Maintain technical documentation and procedural guides
- Support training and onboarding of new technical staff
- Audit ticket completion and refine internal processes
- Manage and track inventory of printers, parts, and supplies
- Receive, inspect, and store equipment
- Coordinate vendor repairs, returns, and recycling processes
- Stage and configure new equipment for deployment
- Coordinate with implementations team for timely rollouts
- Provide end-user training and post-installation support
- Support print-related IT projects and upgrades
- Model professionalism and align with image
One core values - Accurately complete administrative tasks (e.g. time sheets, expenses)
- Stay up to date with tech certifications and best practices
- Foster strong interdepartmental and customer relationships
- 10+ years in Managed Print Services, with 2+ years in a leadership role
- Technical certifications preferred:
CompTIA A+, Network+, OEMs (HP, Canon, Xerox, etc.) - Proven hands‑on technical and troubleshooting experience
- Experience with ticketing and monitoring systems
- Strong mechanical aptitude and attention to detail
- Valid driver’s license and ability to lift 50 lbs
- Strong judgment, communication, accountability, and conflict resolution skills
- Energetic, composed, encouraging team player
- Adaptable and continuously seeking personal and team growth
- Amazing workplace culture
- Competitive salary
- Medical, prescription drug, dental, and vision benefits
- Health savings account and flexible spending options
- Company-paid life insurance
- 401k matching program
- Paid time off program
- Additional days off:
Community Service Day, Your Birthday, We Care Friday (Surprise Friday off!)
- Mid‑Senior level
- Full‑time
- Information Technology
- Business Consulting and Services
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