Senior Specialist, Partner Integrations - Verticals

About the Team

The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As Door Dash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with Door Dash.

Door Dash is looking for someone who wants a challenge, likes interfacing with top partners, and is passionate about standardizing & scaling high growth products across our New Verticals business. You will serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function.

You will strategize with our cross-functional Door Dash teams to build & operate a world class integrations platform. This role will focus on third-party integrations, unlocking new selection and value-added features.

• own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
• identify, resolve, and upscale day-to-day integration-related blockers
• be the voice of Door Dash in managing external relationships with our New Verticals partners, leading implementation and process improvement
• partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
• help shape the systems integrations roadmap in collaboration with other product and operations owners
• empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content

• Be a Subject Matter Expert for Door Dash’s integrated offerings and guide partners through new Integration builds.
• Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the Door Dash platform.
• Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
• Translate complex technical requirements into clear business solutions that align with our partner’s objectives.
• Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve.

• problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
• technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
• relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
• detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
• analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.

• Operational
  • Proven track record of maintaining and enhancing processes
  • Strong ability to collaborate with external partners to drive successful partnerships
  • Experience in project and/or program management
  • Proven success working in cross-functional engineering and operations teams
  • Experience working in retail ecommerce a plus
• Technical
  • 3+ years of experience translating technical concepts to business solutions
  • Demonstrated technical knowledge of integrations, APIs and webhooks
  • Hands‑on working SQL experience to…