Customer Service Representative

Overview

This role within Global Customer Care, and will support Products within the Cyber and Intelligence Solutions (C&I) team, and are responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of Master Card’s various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

• Bachelor’s degree in business, communications or related field, or equivalent experience
• 3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members
• Outstanding written and verbal communications
• Passion about excellent customer service
• Curiosity in technical product capability and tech-sav
• Exceptional attention to detail with strong organizational and prioritization skills
• Ability to collaborate across multiple teams
• Strong creative and analytical thinking
• Fluency with the Microsoft Office Suite – experience with Salesforce Service Cloud, SFDC, and Tableau a plus

• Associate

• Contract

• Information Technology

• IT Services and IT Consulting