Design Team Leader- User Experience

Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships.

The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Position

Schedule:

Full-Time

This job posting is anticipated to remain open for 30 days, from 17-Dec-2025. The posting may close early due to the volume of applicants.

The Firm Design and Innovation Portfolio is seeking a Design Team Leader to lead cross-functional teams in the discovery, design, development, and delivery of amazing solutions for complex problems in strategic planning, process improvement, product design, and service delivery. You will become a core part of Design and work with talented teammates to define all aspects of end-to-end experiences and design.

Our ideal candidate is full of business design ideas, creative thinking, and strategic thinking who can conceptualize and implement quickly, independently or collaboratively. Believes in working through the problem through investigation and iteration.

They can demonstrate strong design and user experience sensibilities with an uncanny level of curiosity; keep up with the evolving landscape of available tools, technologies and resources as well as maintaining a positive energetic approach to the practice of design to solve complex problems with simple, engaging, and elegant solutions.

• Navigate multiple concurrent complex situations to yield a high-performing team, with little to no guidance from direct leader.
• Proactively build and maintain strong relationships with key stakeholders and matrix leaders to effectively deliver on prioritized business needs and User Experience objectives.
• Manage team capacity and align the right team members and right roles to the right work.
• Apply an experience-first mindset by reinforcing adherence to internal processes and best practices to support consistent, high-quality deliverables.
• Translate business needs and priorities to team through effective communication and applied change management practices.
• Proactively contribute to a backlog of continuous improvements for User Experience and actively lead one or many efforts to implement process improvements.
• Drive for, and report on, progress towards department, User Experience, or division objectives.
• Partner collaboratively with and influence the prioritization of work performed by enabling functions that solves for the greatest needs of the team or User Experience area.
• Inform User Experience strategy through data and storytelling.
• Identify and onboard talent to the team with the right skill set, including working with multiple internal teams and third party suppliers to secure contractor talent.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.

Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the benefits available to…