ServiceNow Enterprise Architect

Job Description: The Service Now Enterprise Architect is responsible for designing, developing, and implementing scalable Service Now solutions that align with business objectives and ITIL best practices. This role serves as a strategic advisor and technical leader, ensuring the Service Now platform supports enterprise-wide service management, automation, and digital transformation initiatives.

• Define and maintain the enterprise architecture framework for Service Now implementations.
• Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
• Develop high‑level architecture documents, Visio diagrams, and integration strategies with third‑party systems.

• Architect and implement solutions using Service Now modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
• Oversee MID Server deployments and ensure secure, optimized communication between Service Now and external systems.
• Guide upgrade cycles and implement new release functionalities to enhance platform performance.

• Host Design Authority meetings to review and approve technical solutions.
• Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.

• Engage with business and IT leaders to translate strategic goals into technical solutions.
• Lead workshops and educational sessions to promote platform adoption and innovation.
• Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.

• Bachelor’s degree in information technology, Computer Science, or related field.
• Service Now Certified System Administrator (CSA) – Required.
• Service Now Certified Implementation Specialist – ITSM (CIS‑ITSM) – Preferred.
• ITIL Foundation Certification – Required.
• TOGAF or equivalent enterprise architecture certification – Preferred.

• 7+ years in enterprise architecture roles, with at least 3 years focused on Service Now.
• Proven experience designing and deploying Service Now solutions in large‑scale environments.
• Strong background in cloud‑centric architecture (Azure, AWS), integration frameworks (APIs, Mulesoft), and data modeling.

• Deep knowledge of Service Now platform capabilities and limitations.
• Strong understanding of ITIL processes and enterprise service management.
• Excellent communication and stakeholder engagement skills.
• Ability to lead cross‑functional teams and manage complex projects.

• Experience in regulated industries (e.g., life sciences, finance).
• Familiarity with AI integration and citizen development within Service Now.
• Strategic mindset with a passion for innovation and digital transformation.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract