Senior Business Systems Analyst

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you. Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals.

Senior Business Systems Analysts provide detailed support to teams through requirements gathering, development, analytics, documentation, and testing collaboration. They leverage a deep understanding of specific products, processes, workflows, and data to help teams identify and address viability risks, including legal compliance and privacy constraints, for prioritized initiatives. They assist in creating or refining detailed user stories and acceptance criteria when the product owner requires support.

Additionally, they ensure teams are informed of upcoming changes and help coordinate communications or other efforts to ensure successful solution delivery.

• Lead strategic initiatives to align client expectations, user needs, and product capabilities, synthesizing insights into actionable recommendations. Partner with cross‑functional teams to deliver impactful solutions, driving measurable user value and firm outcomes.
• Collaborate with development and testing teams to clarify requirements during defect resolution. Prepare test scenarios, facilitate user acceptance testing (UAT) by conducting walkthroughs with end‑users, addressing test‑related questions, and lead UAT planning and execution, ensuring business stakeholders are prepared and engaged.
• Proactively identify, document, and prioritize complex issues impacting project delivery, business processes or system functionality, ensuring timely resolution through collaboration with stakeholders and technical teams. Monitor issue trends to provide strategic insights and recommend long‑term process improvements to mitigate recurring challenges.
• Use advanced data analytics to drive insights and support strategic decision‑making.
• Document requirements in a clear and concise format, collaborate with stakeholders across departments to gather insights, and mentor and guide junior analysts, ensuring alignment to standards.
• Act as a support resource for development teams by clarifying basic requirements and ensuring documentation is accessible and up‑to‑date. Serve as the primary liaison between business stakeholders and the development team, ensuring clear communication and alignment on requirements and strategically managing the relationship with development teams, ensuring the solution aligns with business goals and is delivered efficiently.
• Help prepare user guides, training materials, or quick‑reference documents, collaborate with project managers and technical teams to finalize deployment plans, and oversee deployment plans to ensure alignment with business strategy and organizational goals.
• Mentor and coach junior and entry‑level BSA’s, contributing to team development and knowledge sharing.

• Bachelor’s degree and/or equivalent experience.
• 6+ years of experience with workflow management tools and advanced requirement gathering techniques.
• Expertise in business analysis methodologies, strategic planning, and department/enterprise analysis.
• Previous experience with Agile and/or product management concepts (user story writing, Agile events, backlog refinement).
• Advanced knowledge of Microsoft Office tools to provide system prototypes and scenario modeling.

• Previous experience with data extraction and BI tools (SQL, Oracle Reporting Studio, Tableau, Power BI) is a plus.

This role is posted as hybrid; if selected and accepted you may retain your home‑based status. Edward Jones intends to continue offering home‑based for selected associates, though future needs may require on‑site work.

Candidates who live within commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.

Edward Jones’ compensation and benefits package includes medical, dental, vision, voluntary benefits, short and long‑term disability, basic life, AD&D, a 401(k) retirement plan, health savings account, flexible spending account, 10 paid holidays, 15 days of vacation starting January 1, sick time, personal days, and a day for volunteerism.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.