IT Network Infrastructure Specialist

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible Air Products is seeking a highly motivated Plant Applications & Infrastructure Specialist to support the technology systems that enable safe, reliable, and efficient plant operations. This role serves as the primary point of contact for plant users, providing technical support for industrial applications, HMI systems, end-user computing devices, and site technology infrastructure. The successful candidate will work closely with operations, engineering, process control, and corporate IT teams to ensure the availability and performance of plant technology systems.

This position requires a strong customer-service mindset, excellent troubleshooting skills, and the ability to support both operational technology (OT) and information technology (IT) environments.

• Provide support for plant HMI (Human Machine Interface) systems and operator workstations.
• Troubleshoot and resolve end-user hardware and software issues, including desktops, laptops, peripherals, and mobile devices.
• Support conference room audio/visual equipment and collaboration technologies.
• Manage and maintain digital signage systems across the site.
• Provide support for printing services, printers, multifunction devices, and print management solutions.
• Support site communication systems including phones and related infrastructure.
• Maintain and support plant kiosks and shared access terminals.
• Serve as the local point of contact between plant personnel and corporate Digital Technology (DT) teams.
• Coordinate incident resolution and manage escalations with internal and external support providers.
• Assist with deployment, configuration, and replacement of end-user computing equipment.
• Support software installations, upgrades, security updates, and system maintenance activities.
• Document technical issues, resolutions, and system changes in accordance with company procedures.
• Participate in technology projects supporting plant operations and business initiatives.
• Ensure compliance with cybersecurity, safety, and operational standards when supporting plant systems.

• Bachelor's degree in Information Technology, Computer Science, Engineering Technology, or a related technical discipline; or equivalent relevant experience.
• 3+ years of experience supporting industrial, manufacturing, plant IT, or operational technology environments.
• Experience troubleshooting Windows-based hardware and software systems.
• Experience supporting end-user technologies, including laptops, desktops, printers, mobile devices, and audiovisual equipment.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong customer service orientation and ability to work independently.

• Experience supporting manufacturing or process control environments.
• Knowledge of HMI systems and industrial applications.
• Familiarity with Active Directory, Microsoft 365, and endpoint management tools.
• Experience supporting digital signage, kiosks, or plant communication systems.
• Understanding of OT/IT environments and industrial cybersecurity principles.
• Experience working with vendors and external service providers.

Check out some of our benefits below!

• Affordable medical, dental,…