Head of Voice Analytics & AI-Driven Service Optimization
Listed on 2026-10-15
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IT/Tech
AI Engineer (Applied/Software), Data Analyst, Data Science Manager, AI Business & Operations
Edward Jones in the United States is seeking a Team Leader of Voice Analytics to lead a multi-time-zone analytics team, transforming contact center data into actionable insights. You will drive strategy for customer interaction intelligence and AI-driven service optimization.
You will oversee data lifecycle—from acquisition to value realization—while partnering with senior leaders to align analytics with business goals, ensuring high-quality deliverables and stakeholder buy-in.
We would love to welcome a new Head of Voice Analytics & AI-Driven Service Optimization to our group in St. Louis, MO, United States.
We are currently recruiting a Head of Voice Analytics & AI-Driven Service Optimization for our team in St. Louis, MO, United States.
This is a great opportunity to take on the Head of Voice Analytics & AI-Driven Service Optimization role at Edward Jones.
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