Executive Director, AI Gateway Service

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its

You desire impactful work.

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

The AI Gateway Service Owner serves as the steward of the service, accountable for its strategy, financial performance, OKR attainment, OLA/SLA compliance, governance, and continuous business value realization.

The AI Gateway Service Owner is accountable end-to-end for the enterprise AI Gateway — from architecture through build, launch, and ongoing operation. This is a hybrid technical/operational leadership role hands-on enough to make and defend architecture decisions, disciplined enough to run the gateway as a production service with SLAs, and strategic enough to build the team and roadmap that scale it across the enterprise.

• AI Gateway Service Owner leads the end-to-end architecture, delivery, and operation of the AI Gateway, defining secure, scalable patterns for LLM traffic management, integrating with enterprise platforms, and guiding implementation through reusable standards and engineering oversight.
• The role is accountable for running the gateway as a production service, ensuring reliability, security, performance, cost efficiency, and adoption through well-governed operational practices and support models.
• Lead multiple complex projects and initiatives; manages related teams, sets organizational priorities, and allocates resources
• Develop and maintain effective business relationships, coordinating service delivery in line with negotiated Service Commitments.
• Collaborate with business partners to ensure properly defined and communicated project requests.
• Maintain current knowledge of industry practices, trends and applications.
• Perform other duties as assigned.

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience
  - Required
• Master’s degree in Arts/Sciences (MA/MS) and/or LOMA certification
  - Preferred

• 8+ years in platform/infrastructure engineering, with 3+ years owning a production service end-to-end
  - Required
• 5+ years people management and team leadership experience
  - Required
• Demonstrated experience architecting and operating API gateways, service meshes, or similar middleware at enterprise scale
  - Required
• Working knowledge of LLM/AI infrastructure (model routing, inference platforms, prompt/token management, AI security concerns) - Required
• Track record building and leading technical teams
  - Required
• Fluency translating technical tradeoffs into business risk and OKRs for executive audiences
  - Required
• Experience supporting a global, multi-region service footprint with region-specific compliance obligations
  - Required
• Experience with zero-trust architecture and enterprise AI governance frameworks
  - Preferred
• Familiarity with CI/CD platforms, artifact registries, and on-prem AI inference deployment
  - Preferred
• Background in cyber risk quantification or security engineering
  - Preferred Hands-on implementation experience with one or more leading AI gateway platforms Kong AI Gateway, Portkey, LiteLLM, Noma Security, Cloudflare AI Gateway, AWS Bedrock Gateway / Azure AI Gateway
  - Preferred

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjo…