Associate Engineer, Deployment & Fulfilment Sevices

Do you have the CHOPS
? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients.

Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

This entry-level role delivers standardized endpoint provisioning and user-lifecycle services while building foundational technical skills. The Associate Engineer completes routine, documented work under the guidance of experienced engineers, validates results, communicates progress, and escalates exceptions promptly. This position works remotely within the centralized Deployment Services Center and supports clients regardless of geography through approved remote-management, collaboration, and service platforms.

Do you have the CHOPS
? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients.

Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

This entry-level role delivers standardized endpoint provisioning and user-lifecycle services while building foundational technical skills. The Associate Engineer completes routine, documented work under the guidance of experienced engineers, validates results, communicates progress, and escalates exceptions promptly. This position works remotely within the centralized Deployment Services Center and supports clients regardless of geography through approved remote-management, collaboration, and service platforms.

• Provision Windows and Apple endpoints using Microsoft Intune, Windows Autopilot, Jamf, and other approved platforms and workflows.
• Execute and maintain client-specific build profiles covering applications, security tools, drive mappings, printers, permissions, and endpoint configuration.
• Validate completed deployments against documented client standards, security requirements, and service-level objectives.
• Coordinate direct-ship, drop-ship, and approved shipping-fallback workflows with Procurement and Vendor Management.

• Perform user onboarding, account provisioning, entitlement assignment, Active Directory administration, and Microsoft 365 configuration.
• Apply approved entitlement tiers and security-group memberships according to documented client standards.
• Complete offboarding activities, including account disablement, license reclamation, asset tracking, and approved data-retention steps.
• Follow established runbooks and document all work in the designated systems of record.
• Participate in a week-long on-call rotation several times per year to support user-lifecycle work outside standard business hours, as required.

• Meet documented deployment, onboarding, offboarding, quality, and turnaround standards.
• Maintain accurate records in Connect Wise PSA, IT Glue, Net Suite, and other designated systems.
• Identify opportunities to reduce manual effort through automation,…