Senior Platform Engineer

We’re a fast-growing healthcare technology company transforming how patients access primary care through a modern, technology-enabled care model. By combining virtual care, connected clinical experiences, and innovative technology, we’re building a more convenient, accessible, and patient-centered healthcare system.

As we continue to scale, we’re investing heavily in the platform, infrastructure, and engineering systems that power exceptional care experiences for patients and providers alike.

We’re looking for a Senior Platform Engineer to own the reliability, scalability, and performance of the systems that power our healthcare platform.

This is a highly impactful role where you’ll design and operate the infrastructure, automation, and observability systems that keep our applications secure, available, and performant. In healthcare, uptime isn’t just a technical metric. It’s critical to ensuring patients and providers can access care when they need it most.

You’ll work closely with Engineering, Product, and Security teams to establish reliability best practices, automate operational processes, and build a platform that enables rapid product development without compromising stability, security, or compliance.

• Design, provision, and maintain cloud infrastructure using Infrastructure as Code tools such as Terraform, Cloud Formation, or similar technologies
• Manage development, staging, and production environments with repeatable and auditable deployment processes
• Build and own CI/CD pipelines that support safe, frequent releases through automated testing, canary deployments, blue/green rollouts, and rollback strategies
• Create and maintain observability systems including metrics, logging, distributed tracing, dashboards, and alerting
• Define and manage reliability standards through SLOs, SLIs, and error budgets
• Lead incident response efforts, including troubleshooting, communication, root-cause analysis, and blameless postmortems
• Automate operational workflows to reduce manual effort and improve system reliability
• Design highly scalable and resilient infrastructure, including capacity planning, disaster recovery, backup strategies, and high-availability architectures
• Manage containerized applications and Kubernetes environments, including networking, service discovery, and resource management
• Partner with Security and Engineering teams to strengthen infrastructure security, secrets management, encryption, vulnerability management, and audit logging
• Collaborate with development teams to embed reliability and operational excellence throughout the software development lifecycle

• 5+ years of experience in Platform Engineering, Site Reliability Engineering, Dev Ops, or Infrastructure Engineering roles
• Strong hands‑on experience operating production systems on AWS, GCP, or Azure
• Deep expertise with Infrastructure as Code tools such as Terraform, Cloud Formation, or equivalent technologies
• Experience managing containerized environments using Docker and Kubernetes
• Strong background building CI/CD pipelines and release automation processes
• Hands‑on experience with observability and monitoring platforms such as Datadog, Prometheus, Grafana, Cloud Watch, ELK, or Open Search
• Experience defining and operating SLOs, SLIs, and error budgets
• Strong scripting and automation skills using Python, Go, Bash, or similar languages
• Experience leading incident response, on‑call operations, and root‑cause investigations
• Strong understanding of infrastructure security, encryption, secrets management, and secure handling of sensitive data
• Proficiency with Git, version control workflows, and Agile development environments
• Excellent communication skills…