Technical Support and Customer Service Representative

Description

Technical Support and Customer Service Representative

ONSITE:
St. Louis, MO

Pay range: $ 26 -$28/hour

Non-exempt

Global Surgical Corporation, a part of the Trusted Dental Technologies brand — is a leading manufacturer of precision dental and surgical equipment, including world-class microscopes and optical systems used by clinicians around the globe. For more than 25 years, we’ve built our reputation on engineering excellence, reliable performance, and exceptional customer service
. Today, as Trusted Dental, we continue that legacy with a renewed focus on innovation and customer experience — helping dental professionals deliver the best patient care possible.

As a Technical Support & Customer Experience Specialist
, you’ll be the go-to expert helping dental professionals and our sales team troubleshoot, problem-solve, and succeed with our products. You’ll combine your technical know-how with exceptional communication skills to deliver a world-class support experience — one that’s as professional and precise as the products we build.

If you love solving problems, supporting customers, and being part of a tight-knit, collaborative team, this role is for you.

• Be the first point of contact for customers and sales reps via phone and email, resolving technical issues with Trusted Dental’s products.
• Troubleshoot mechanical, optical, and (occasionally) electrical systems — guiding customers with patience and clarity.
• Create an excellent customer experience every time — even when equipment isn’t working as expected.
• Support order management, product returns, and service requests through our internal systems.
• Partner with engineering, production, and quality teams to identify root causes and develop solutions that prevent future issues.
• Keep detailed records of customer interactions, repairs, and service actions.
• Stay up to date on product updates, new releases, and troubleshooting techniques.

• High school diploma or GED required; technical training or associate degree preferred.
• 2+ years of experience in a customer service, help desk, or technical support role.
• Strong computer literacy — including Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, and familiarity with ERP or MRP systems.
• Excellent communication skills — clear, calm, and professional on phone and email.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Curiosity and willingness to learn new products, systems, and technologies.
• A positive, team-oriented attitude and commitment to helping others succeed.

• Experience supporting mechanical or optical equipment (microscopes, imaging systems, or precision instruments).
• Understanding of basic optical or electrical concepts.
• Previous experience in the dental, surgical, or medical device industry.

• Meaningful work: Support technology that helps clinicians provide life‑changing care.
• Collaborative culture: Partner with talented people across engineering, sales, and operations.
• Growth potential: Opportunities to expand your technical expertise and career path.
• Competitive pay & benefits: A stable, growing company that values its people.

• Primarily a desk‑based role with computer and phone use.
• Occasional movement around the production area for troubleshooting or collaboration.
• Light lifting (under 20 lbs) as needed.

Trusted Dental is proud to be an Equal Employment Opportunity and Aff…