Business​/Systems Analyst III

Job Summary The Business/Systems Analyst will serve as a hands-on liaison between business stakeholders and technology teams, translating business needs into clear, actionable technical requirements. This role will focus heavily on requirements elicitation, user story development, process analysis, and supporting technology initiatives throughout the software development lifecycle (SDLC). The ideal candidate is an experienced Business Systems Analyst who is comfortable working at a detailed level, asking effective discovery questions, analyzing business processes, documenting requirements, and partnering closely with development and engineering teams.

• Partner directly with business stakeholders to understand business needs, challenges, and desired outcomes
• Lead requirements elicitation sessions, workshops, and stakeholder reviews to uncover detailed business and system requirements
• Translate business needs into clear, well-written user stories, acceptance criteria, functional requirements, and system requirements
• Create and maintain business process flows, workflows, and requirements documentation throughout the project lifecycle
• Review and analyze existing IT systems, operations, and current-state processes to identify gaps, inefficiencies, and opportunities for improvement
• Evaluate how applications, systems, and business processes interact and impact one another
• Support solution design by recommending system improvements and process enhancements based on business and process analysis
• Serve as a liaison between business users and engineering/development teams
• Collaborate closely with developers, QA, Product Owners, and other technology teams throughout the SDLC
• Clarify requirements and answer questions during development and testing
• Identify, document, report, and track system issues through resolution
• Support validation and verification activities to ensure solutions meet documented business needs and objectives

• 5+ years of experience as a Business Systems Analyst or in a related role
• Strong hands-on experience analyzing IT systems and complex business processes
• Excellent requirements elicitation, stakeholder interviewing, communication, and facilitation skills
• Demonstrated experience writing high-quality user stories and acceptance criteria
• Experience gathering and documenting business, functional, and system requirements
• Experience creating business process flows and workflow diagrams
• Ability to translate complex business processes and needs into clear, testable system requirements
• Strong understanding of the SDLC and how requirements progress from discovery through development, testing, and delivery
• Experience working directly with engineering or development teams
• Strong analytical, problem-solving, written, and verbal communication skills
• Experience with requirements documentation and issue-tracking tools such as Jira and Confluence

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience
• Experience supporting applications with multiple system integrations
• Experience supporting system enhancements and operational improvement initiatives
• Familiarity with AI tools such as Kiro and Claude to support business analysis activities
• Experience with in telecommunications, cable, or field operations environments

• Requirements Elicitation
• Expertise
• Stakeholder Partnership
• Business Process Analysis
• User Story Development
• Systems Thinking
• Analytical Problem Solving
• SDLC Knowledge
• Cross-Functional Collaboration
• Work Environment
• Location:
  
  St. Louis, MO
• Work Model:
  Hybrid

Pay Range:
The approximate pay range for this position is between $70,000 - $100,000 annually. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About Kelly Mitchell At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping…