Senior Business Consultant

Senior Business Consultant

Senior Business Consultants write the requirements, build to the design, run the testing and own what they submit. You carry a workstream's requirements and build with an architect leading the client, and on smaller engagements you step into owning the requirements outright. Perficient's Salesforce practice delivers in small, AI-first teams. AI drafts most of what used to be written by hand — requirements, stories, configuration, tests and documentation — and a named person reviews, corrects and approves every piece of it, and is accountable for it.

We hire people who can direct that work, defend it in front of a client, and keep learning as the tools change.

The pillars of being a successful Lead Business Consultant at Perficient are:

• Document how the business actually works, per persona where that differs, and turn it into user stories with acceptance criteria someone other than you could test.
• Review and correct AI-drafted stories against the PRD, and confirm they are buildable without interpretation.
• Build declaratively to the design and the standards — automation, templates, permission sets — committed to the repository.
• Write and run test scripts, and flag any story whose acceptance criteria are not actually testable.
• Facilitate UAT with business stakeholders and drive multi-party written sign-off.
• Verify generated end-user documentation against the actual configuration, screen by screen, before it reaches users.
• Lead demos and deliver training, and support adoption through hypercare.
• Raise anything discovered outside the backlog rather than absorbing it.

Marketing Cloud responsibilities

• Administer the creation of a new Marketing Cloud instance.
• Understand and implement key integrations between Marketing Cloud and the broader Salesforce ecosystem.

How you'll use AI

• Draft stories, acceptance criteria, process documentation, test scripts and training material with AI, then correct them against what the business actually said.
• Build configuration through agentic tooling against the repository rather than by hand in an org.
• Review generated work critically before it moves. Generated work fails plausibly — complete, well-formed, internally consistent and wrong — and you are the one who catches it.
• Answer one question about anything you approve: what did you change or correct before you approved it? A reviewer who never has an answer is not reviewing.
• Work fluently in whatever the engagement runs on — Claude, Microsoft Copilot, Git Hub Copilot, platform assistants, or the client's own stack. The activity is mandatory; the tool usually is not.

Required

• 4–6 years of relevant experience, including client-facing consulting
• Salesforce delivery on client engagements, including requirements and declarative build
• Experience facilitating UAT or business workshops
• Marketing Cloud certifications, including Email Specialist, Marketing Cloud Developer or Marketing Cloud Consultant
• Demonstrated, current use of AI tools in delivery work
• Strong written and spoken communication, and the ability to explain complex topics to technical and non-technical audiences

Preferred

• Salesforce Platform Administrator certification
• Salesforce Business Analyst certification
• A consultant-level certification in a primary cloud
• Experience leading a requirements conversation with client stakeholders
• Experience using AMPscript in Marketing Cloud

Who we're looking for

Technical depth gets you in the door. Beyond that, we hire for four qualities together, not any one in isolation — and we want people who are humble enough to teach as readily as they learn, hungry enough to close a gap without being asked, and smart about people as well as platforms.

• Techno-functional depth — You can map a business process, find the gap, and…