IT Client Services

IT Client Services We use cookies to offer you a better browsing experience, analyze site traffic, and personalize content. Read about how we use cookies and how you can control them by visiting our Cookie Settings page. If you continue to use this site, you consent to our use of cookies.### IT Client Services Apply:
St. Louis, MO:
Full time:
Posted Today:
R18717

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer##
** About TTM
** TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found .comThe Client Services Level 1 Technician serves as the first point of contact for end-user technical support, providing timely and professional assistance with hardware, software, and network-related issues. This role is responsible for troubleshooting and resolving Level 1 incidents, escalating complex issues appropriately, and ensuring exceptional customer service. The ideal candidate will demonstrate strong technical aptitude, excellent communication skills, and a customer-focused approach to IT support.  

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Key Responsibilities  ### Help Desk Support (40%)
** Call Center Operations:** - Provide first-line technical support via phone, email, and ticketing system for company users
- Create and log all support requests in the ticketing system with accurate and complete information
- Perform initial problem diagnosis and guide users through step-by-step troubleshooting solutions
- Resolve Level 1 end-user issues including password resets, account unlocks, and basic application support
- Clearly communicate technical solutions to end-users in a user-friendly, professional manner
- Escalate more complex issues to Level 2 support or appropriate team members following established procedures
- Provide one-on-one end-user training and guidance as needed
- Contribute to knowledge base by documenting solutions and creating FAQ materials
- Meet or exceed Help Desk service level agreements (SLAs) and performance metrics  ### Account Administration & User Management (40%)
* Perform Active Directory user account maintenance (password resets, account unlocks, group membership)
* Assist with new hire account provisioning and termination processing
* Support VoIP phone system user administration and troubleshooting
* Assist users with mobile device management
* Support Meeting Suite and other collaboration tools
* Maintain user access according to established security policies and procedures  ### Desktop & Laptop Support (10%)
** Hardware Support:** - Install, configure, and set up end-user PC and laptop hardware, software, and peripherals
- Diagnose and resolve hardware issues including desktops, laptops, monitors, keyboards, mice, and docking stations
- Perform basic hardware repairs for equipment not covered by vendor maintenance agreements
- Coordinate timely repair of equipment covered by third-party vendor maintenance agreements
- Lift and move equipment up to 50 lbs. (with assistance for heavier items) - Order, tag, deliver, and deploy new equipment following asset management procedures
** Software Support:** - Install and troubleshoot Microsoft Office and other approved desktop applications
- Resolve software installation, configuration, and performance issues – Assist with application updates and patches
- Support business-critical…