Salesforce Technical Solutions Architect

job description summary:

the salesforce technical solution architect serves as a senior technical leader responsible for the architecture, design, and successful delivery of salesforce and crm related solutions across the organization. Reporting to the head of crm, this role partners with business stakeholders, product owners, development teams, and fellow architects to translate business objectives into scalable, secure, and sustainable technology solutions.

the ideal candidate combines deep salesforce platform expertise with strong solution design, integration, and delivery capabilities. This individual will lead the technical architecture for assigned initiatives, contribute to the organization’s overall crm technology strategy, and help establish architectural standards, governance processes, and development best practices across the salesforce ecosystem.

working within a team of architects, this role will provide technical leadership for complex projects, mentor administrators and developers, and support the continuous evolution of the crm platform to ensure alignment with business priorities, enterprise architecture principles, and long-term scalability objectives.

job description:

• lead the solution architecture and technical design of salesforce initiatives, including data models, integrations, automation, and custom applications, ensuring alignment with business objectives and enterprise standards.
• partner with fellow architects to establish & maintain crm architecture standards, design patterns, development best practices, and governance processes.
• collaborate with business stakeholders, product owners, project teams, and technical resources to define business requirements, solution designs, and implementation roadmaps.
• provide architectural leadership for complex, cross-functional initiatives that may span salesforce and adjacent enterprise platforms, ensuring successful delivery and alignment to strategic objectives.
• develop solution estimates and high-level implementation plans based on business, functional, and technical requirements.
• ensure solutions are designed for scalability, maintainability, security, performance, and long-term platform sustainability.
• define and review integration architectures between salesforce and external systems, including data platforms, erp/hris solutions, marketing technologies, and third-party applications.
• ensure salesforce solutions adhere to security, compliance, risk management, and data governance standards.
• conduct architecture & design reviews, providing guidance to salesforce administrators, developers, analysts, and other technical team members.
• support and advance salesforce devops, release management, environment strategy, and change management practices.
• evaluate emerging salesforce capabilities, app exchange solutions, and related technologies, providing recommendations that support business and technology roadmaps.
• partner with support & development teams to troubleshoot & resolve platform, integration, and performance issues, serving as a senior technical escalation.
• contribute to crm technology roadmaps, platform modernization efforts, and continuous improvement initiatives.
• maintain current knowledge of salesforce platform enhancements, industry trends, architectural best practices, and relevant regulatory considerations.

• bachelor’s degree in computer science, information technology, or related field.
• 10+ years of hands-on salesforce experience, including automation, architecture, & design.
• experience designing and supporting enterprise integrations utilizing rest/soap apis, middleware platforms, event-driven architectures, and data synchronization patterns.
• salesforce certifications such as; b2c…