IT Client Services
Listed on 2026-11-06
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
TTM Technologies, Inc.
- Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .
Additional information can be found at
The Client Services Level 1 Technician serves as the first point of contact for end-user technical support, providing timely and professional assistance with hardware, software, and network-related issues. This role is responsible for troubleshooting and resolving Level 1 incidents, escalating complex issues appropriately, and ensuring exceptional customer service. The ideal candidate will demonstrate strong technical aptitude, excellent communication skills, and a customer-focused approach to IT support.
Key Responsibilities Help Desk Support (40%)Call Center Operations:- Provide first-line technical support via phone, email, and ticketing system for company users
- Create and log all support requests in the ticketing system with accurate and complete information
- Perform initial problem diagnosis and guide users through step-by-step troubleshooting solutions
- Resolve Level 1 end-user issues including password resets, account unlocks, and basic application support
- Clearly communicate technical solutions to end-users in a user-friendly, professional manner
- Escalate more complex issues to Level 2 support or appropriate team members following established procedures
- Provide one-on-one end-user training and guidance as needed
- Contribute to knowledge base by documenting solutions and creating FAQ materials
- Meet or exceed Help Desk service level agreements (SLAs) and performance metrics
- Perform Active Directory user account maintenance (password resets, account unlocks, group membership)
- Assist with new hire account provisioning and termination processing
- Support VoIP phone system user administration and troubleshooting
- Assist users with mobile device management
- Support Meeting Suite and other collaboration tools
- Maintain user access according to established security policies and procedures
- Install, configure, and set up end-user PC and laptop hardware, software, and peripherals
- Diagnose and resolve hardware issues including desktops, laptops, monitors, keyboards, mice, and docking stations
- Perform basic hardware repairs for equipment not covered by vendor maintenance agreements
- Coordinate timely repair of equipment covered by third-party vendor maintenance agreements
- Lift and move equipment up to 50 lbs. (with assistance for heavier items)
- Order, tag, deliver, and deploy new equipment following asset management procedures
- Install and troubleshoot Microsoft Office and other approved desktop applications
- Resolve software installation, configuration, and performance issues
- Assist with application updates and patches
- Support business-critical applications including Oracle, Java-based applications, and web browsers
- Diagnose and resolve network and local printer issues
- Install and configure printer drivers
- Assist with printer setup and connection troubleshooting
- Troubleshoot basic network connectivity issues (wired and wireless)
- Assist users with VPN connectivity and remote access issues
- Resolve email, internet, and network access problems
- Support remote access tools
- Assist with basic LAN cabling and network equipment installation (under supervision)
- Participate in rotating on-call schedule to provide after-hours support as needed
- Respond to critical incidents outside of normal business hours
- Maintain availability and responsiveness during assigned on-call periods
- Document all support activities in the ticketing system with detailed notes and resolution steps
- Create and update knowledge base articles for common issues
- Maintain accurate hardware and software inventory records
- Contribute to process documentation and procedure updates
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