IT Asset Manager

Location: St. Louis

## IT Asset Manager Apply:
Partially Remote:
St. Louis, Missouri:
Full time:
Posted 2 Days Ago:
JR100612
** Job Description

Summary:

** The IT Asset Manager is the hands-on owner of the enterprise IT Asset Management capability across hardware and software life cycles. The role is accountable for HAM and SAM operating practices, controls, governance, data quality, financial accuracy, license compliance, and audit-ready evidence. This is an ITAM leadership role, not a Service Now administrator role; however, the manager must already be proficient in Service Now and able to independently use Hardware Asset Management and Software Asset Management capabilities without foundational platform training.

The manager partners across Infrastructure, Security, Finance, Procurement, Service Desk, Legal and Compliance, application owners, and vendors to improve inventory accuracy, recovery, reuse, disposal, entitlement management, software reclamation, and cost control.
*
* Job Description:

**** Primary Responsibilities
*** Define and run the enterprise ITAM operating model across request, procurement, receiving, inventory, deployment, transfer, maintenance, recovery, reuse, retirement, disposal, and financial reconciliation.
* Own hardware standards and controls for stockrooms, receiving, tagging, assignment, custody, transfer, refresh, recovery, reuse, retirement, disposal evidence, and asset-to-CI alignment.
* Establish software asset management practices for normalization, contracts, entitlements, installations, usage, effective license position, reclamation, renewals, compliance, and publisher audit response.
* Operate Service Now HAM and SAM work spaces and processes as the business and operational owner, including asset records, models, stockrooms, contracts, entitlements, normalization, reconciliation, reclamation, dashboards, and exception queues.
* Translate ITAM requirements into clear Service Now process and configuration requirements, validate designs, lead acceptance testing, and partner with platform administrators or developers when technical changes are required.
* Set measurable targets for inventory accuracy, ownership, lifecycle, financial fields, duplicates, missing assets, stale assignments, normalization, and reconciliation.
* Partner with Procurement and Finance on purchase orders, invoices, contracts, cost centers, depreciation, chargeback, warranties, renewals, and disposal data.
* Embed asset controls into Request, Incident, Change, onboarding, offboarding, break/fix, transfers, projects, acquisitions, and decommissioning.
* Maintain procedures, chain-of-custody records, disposal certificates, exception registers, reconciliation evidence, and audit reporting.
* Manage data and control obligations for resellers, publishers, disposal vendors, managed service providers, and implementation partners.
* Create SOPs, runbooks, data dictionaries, role definitions, training, and knowledge that allow the ITAM practice to scale.  
** Success Measures
*** Improved hardware inventory accuracy, ownership, custody, and lifecycle accountability.
* Measurable improvement in asset recovery, reuse, stockroom reconciliation, and disposal evidence.
* Improved software entitlement, installation, usage, reclamation, renewal, and compliance visibility.
* Reduction in duplicate, stale, incomplete, unnormalized, and unreconciled asset records.
* Consistent adoption of Service Now HAM and SAM processes, work spaces, dashboards, and exception remediation.
* Documented controls and evidence supporting audit, licensing, security, financial requirements, and accountable governance.  
** Basic Qualifications*
* ** Required
* ** 7+ years of experience in IT asset management, software asset management, hardware lifecycle management,…