Field Service Engineer - St. Louis

Location: St. Louis

** Give hope. Give health. Make your mark in the fight against cancer.
** At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
** Job Description
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* LOCATION:

The Field Service Engineer will work remotely out of the St. Louis area and provide coverage for our surrounding install base.

The Field Service Engineer (FSE) provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. This role instructs customers in the operation and maintenance of the system and serves as company liaison with customer on administrative and technical matters for assigned projects.

The FSE will interpret customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.  PRODUCT SUPPORT
· Provide installation, repair, upgrade, and maintenance support for Tomo Therapy and Cyber Knife systems located at assigned customer sites
· Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities
· Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention
· Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized
· Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirements Maintain complete and timely documentation of work activities
· Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling
· Assist in the training of other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required
· Work with other FSEs and/or Customer Support Staff on Cyber Knife or Tomo Therapy products as required
· Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing
· Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training
· Assist in the review and development of service documentation
· Assist in identification and development of field support tools and test equipment
· Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance
· Willing to travel up to 25% outside of assigned service area, sometimes with little notice PRODUCT DEVELOPMENT
· Provides feedback for service-related product improvements
· Assist in the development, documentation, and testing of service tools and design updates to the product
· upport project team activities, with attendance at team meetings, representation of field service requirements
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* Qualifications:

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* Required:

· Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or…