Logistics Coordinator Lead

The Logistics Coordinator Lead is responsible for coordinating the workflow and leveraging data insights for a team of Logistics Coordinators. This role oversees monitoring non-active shipments, managing operational exceptions, and ensuring timely, effective communication with assigned carriers. This role provides guidance, support, and direction to Logistics Coordinators while promoting accountability, process consistency, and efficient issue resolution. The Logistics Coordinator Lead also plays a key role in supporting operations through proactively resolving issues, tracking key shipment milestones, and maintaining accurate and up-to-date status information - ensuring smooth day-to-day transportation operations and delivering a reliable customer experience.

Schedule: Monday-Friday, 7:30am-4:00pm

Compensation: $25-$26/hr

• Manage inbound and outbound communication with carriers to ensure timely coordination and updates.
• Manage inventory to ensure efficient load coverage and minimize service gaps.
• Audit and design day to day work and strategic workflow plan for Logistics Coordinators.
• Monitor performance and leverage data insights to continuously improve monitoring non-active shipments, managing operational exceptions, and ensuring timely, effective communication with assigned carriers.
• Proactively drives resolution focused communication between carriers, dispatch team, client service team, and the Carrier Performance Manager.
• Responsible for improving carrier performance by reducing pushback rates and addressing recurring service issues.
• Execute load optimization strategies, including load reassignments and “bumping” when necessary.
• Monitor performance and leverage data insights to continuously improve dispatch decisions.
• Support and adhere to payable automation and auto-bundling initiatives to drive efficiency and accuracy.
• Ensure rate agreements are properly executed, signed, and audited for accuracy and compliance.
• Monitor dispatched and IR loads, addressing orders that remain unassigned or inactive beyond expected time frames.
• Manage and update same-day shipment statuses to ensure timely and accurate tracking.
• Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
• Follow up on delivered loads with missing Bill of Lading (BOL) documentation and ensure proper receipt.
• Receive and manage inbound calls from assigned carriers, providing timely support and issue resolution.
• Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
• Assist with onboarding and training new team members on processes, systems, and best practices.
• Provide guidance, coaching, and support to Logistics Coordinators to promote consistency, accountability, and operational execution.
• Additional duties, assigned to support business needs.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• This position requires a High School diploma or equivalent; associate's degree in business or a related field is a plus.
• 2-4 years of previous experience in within the transportation or logistics industry is preferred.
• Previous experience coaching, planning and leveraging data insights within a team is preferred.
• Previous customer service experience preferred.

Knowledge,

Skills and Abilities

– May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail.
• Proven ability to manage multiple priorities, meet deadlines, and…