Account Director

Overview

The Account Director is a key role at Cushman & Wakefield (C&W) with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned accounts within the Region. The position encompasses revenue responsibility of $2MM - $5MM and leadership across one or more client accounts within Global Occupier Services (GOS) and service lines including Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgmt.

etc.), Project & Development Services, Transaction Management, Portfolio Administration, and Workplace and Portfolio Strategy.

Key account leadership responsibilities include service delivery standards excellence, client experience & relationship management, talent management and team development, financial performance (including P&L, contract expansion/renewals), expanding share of wallet, and account risk management.

• Manage the financial and contract performance outcomes of one or more account teams.
• Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives.
• Establish and implement the overall vision, strategy and performance metrics for the applicable service lines.
• Develop and maintain strong client relationships.
• Implement and manage account governance processes.
• Provide disciplined contract management to meet superior delivery of all contract deliverables.
• Contribute to GOS management team to develop service delivery strategies, structure service delivery model, identify team members and lead multi-disciplinary teams preparing responses to RFPs and presentations.
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities.
• Oversee risk mitigation and dispute resolution for client and C&W clients.
• Lead and manage account talent in partnership with HR, including promotion of diversity and inclusion, talent reviews, performance reviews, and succession planning.
• Attract and maintain top talent and provide ongoing mentoring to the team for superior performance.
• Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI, etc.
• Responsible for revenue generation, account P&L management, profitability and overall financial performance.
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion.
• Ensure quantitative and qualitative analytics and evidence-based decision making.

• Bachelor’s degree required;
  Master’s degree or MBA preferred.
• Minimum of 10 years at a senior management level or equivalent capacity.
• Experience in directly leading and managing multi-discipline teams.
• Client, P&L and contract management experience.
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

The compensation offered will depend on factors such as geographic location, market pay rates, and the candidate’s experience and qualifications. The compensation range provided is $ - $. Cushman & Wakefield provides eligible employees with a comprehensive benefits package including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid/unpaid time away from work.

The company is an Equal Opportunity employer.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email  Please refer to the job title and location when you contact us.