Sr. Account Director

Job Description Summary

As a member of Cushman & Wakefield’s Portfolio Advisory Group, the Sr. Account Director will be dedicated to one or more of Cushman & Wakefield’s most dynamic client accounts. In this role, you will collaborate closely with peers and the account team to support a client’s strategic real estate vision.

Sr. Account Director

As the Sr. Account Director, you will maintain a thorough understanding of a client’s global real estate portfolio and oversee optimization efforts, including the ongoing management of a comprehensive Plan of Record. With support from complimentary account team members, you will oversee financial cost‑saving initiatives and progress toward the client’s enterprise goals.

• Manage the financial and contract performance outcome of one or more account teams.
• Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives.
• Establish and implement the overall vision, strategy and performance metrics to the applicable service lines.
• Develop and maintain strong client relationships.
• Implement and manage account governance processes.
• Provide disciplined contract management to meet superior delivery of all contract deliverables.
• Contribute to the GOS Management team to develop service delivery strategies, structure the service delivery model, and lead multi‑disciplinary teams preparing responses to RFPs and presentations.
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities.
• Oversee risk mitigation and dispute resolution for client and C&W.
• Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, and succession planning.
• Attract and maintain top talent and provide ongoing mentoring to the team for superior performance.
• Drive collaboration and performance of all partners, including Finance, HR, Sourcing, Legal, GCI, etc.
• Responsible for revenue generation, account P&L management, profitability and overall financial performance.
• Contribute to the overall service and financial performance of C&W through effective cross‑selling and relationship/contract expansion.
• Ensure quantitative and qualitative analytics and evidence‑based decision making.

• Oversee transaction service delivery.
• Coordinate and manage transaction teams.
• Oversee/manage field broker selection processes.
• Determine clients’ needs and communicate project parameters.
• Oversee negotiations and management of transactions.
• Collaborate with portfolio administration teams to ensure data accuracy.
• Coordinate legal review of all client leased/owned documents.
• Ensure accuracy of financial data and reporting.
• Resolve landlord/tenant disputes.
• Coordinate client site visits and market tours.
• Ensure all state real‑estate standards are met.
• Oversee budgeting and revenue tracking of all transactions.
• Manage client rebate accounts.

• Leadership
• Customer Relationship Management
• Technical Skills Organization Design & Management Skills
• Communication (oral and written)
• Financial Management Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen
• Strategic Planning

• Minimum of 10 years at Senior Management level or other similar capacity.
• Experience in directly leading and managing multi‑discipline teams.
• Client, P&L and contract management experience.
• Experience with high‑level, complex transaction management, including contract management/compliance.
• Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON).
• Skilled in financial analysis and knowledge of financial concepts.
• Ability to comprehend, analyze and interpret complex business documents.
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint).
• Ability to read and understand commercial real estate transaction documents, such as a lease, purchase & sale agreement, sublease agreement, SNDA, estoppel, assignment agreement, etc.
• Experience in Microsoft Power BI,…