MAC Operations Manager

Location: St. Louis

We are seeking an experienced Move/Relocation Operations Manager to serve as the lead for on-site resources for our client account. This supervisory role reports directly to the Small Projects team and requires 100% on-site presence to provide immediate, responsive support for various facilities and logistics needs while overseeing move technician operations. This position combines hands-on technical work with supervisory responsibilities, managing projects and coordinating move technician activities.

As part of JLL's integrated facilities management services, this position offers stability through our dedicated account model and opportunities for career growth within our organization.
• Assign work orders and prioritize tasks based on urgency and client needs
• Interface directly with client stakeholders on project requirements and updates
• Assign routine facility upkeep tasks to appropriate technicians
• Self-perform maintenance tasks requiring advanced skills
• Maintain accurate records of team productivity, completed tasks, and time allocation•
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* Experience:

** 3+ years in facilities management, move coordination, furniture installation, or related field with 2+ years in supervisory or lead capacity•
** Leadership

Skills:

** Proven ability to supervise, train, and coordinate work activities of technical staff•
** Technical Expertise:
** Advanced experience with furniture assembly, installation, and complex facilities maintenance•
** Project Management:
** Experience managing multiple concurrent projects and coordinating resources•
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* Physical Requirements:

** Ability to lift 50+ lbs., stand for extended periods, and perform manual labor in various environments•
** Communication:
** Excellent verbal and written communication skills with ability to interface with senior client stakeholders•
** Independence:
** Ability to make independent decisions and solve complex problems with minimal supervision•
** Technology:
** Proficiency with CAFM systems, project management software, smartphones, tablets, and computer applications
• Experience working in corporate office environments or Class A commercial buildings in a supervisory capacity
• Advanced knowledge of major office furniture systems (Herman Miller, Steelcase, Knoll, Haworth)
• Experience with vendor management and contract coordination
• Safety certifications and/or working knowledge of furniture install safety
• Knowledge of electrical, plumbing, and HVAC systems
• Previous experience with integrated facilities management services•
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* Location:

** 100% on-site presence required in Hazelwood Mo.
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