Director Residential Operations

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.

Job Summary

The primary responsibility is to lead the team that delivers person‑centered care and services to those we support in a residential setting, fulfilling our purpose:  We believe the world shines brighter when people with developmental disabilities achieve their full potential.

Essential Duties

50% Talent, Leadership & Results

• Align the passion and talents of others and create an environment where individuals and teams can thrive. Focus areas include:
  • Empower leaders, teams, and promote collaboration with operational leaders, human resources, quality, and nursing.
  • Attract and hire leaders, welcome, onboard, and mentor new leaders on the team.
  • Develop your team by coaching in the moment, identifying training and development needs, and programs as part of Quarterly Connections.
  • Facilitate regular meetings and assure required trainings are completed and documented for the support of People We Serve (PWS) and quality, compliance expectations.
  • Show recognition and appreciation.
  • Remove barriers, achieve results, and maintain high levels of employee engagement.
• Actively support quality through preparation and participation in state licensing surveys as required, specifically in walk‑through, exit meetings, and required responses.
• Maintain a focus on metrics and budget to positively support area and state business results.
• Demonstrate positive leadership behaviors, leading by example.
• Act as an escalation resource for any colleague, person we support, or patient & guardian if local leadership efforts are not successful.
• Bring recommendations for quality and process improvements to enhance standard operating procedures.

40% Growth

• Develop plans that grow our residential services in their market and achieve our balanced scorecard results, through strong collaborative relationships with colleagues, leadership, PWS, their parents and guardians, and corporate partners.
• Consistently review regulations & updates, identifying opportunities for reimbursement and compliance.
• Ensure standard Able Light operating procedures are followed to scale growth and achieve quality.

10% Community Relationships & Quality

• Seek data from internal and external resources and participate in local community organizations, professional groups, and industry memberships to ensure quality‑focused, efficient delivery of person‑centered care.
• Coordinate and oversee nursing, quality, and operational leadership within scope, collaborating with the person supported, parents & guardians, external clinical or local/state representatives & providers, and internal partners.
• Ensure timely, comprehensive, and objective documentation fully using Able Light’s health information technology, human resource technology, and financial technology.
• Complete all individual training and development; direct managers in adherence to training of direct reports as required by local, state, federal and Able Light policies and procedures.
• Ensure all related state and local licensing, regulations, and expectations are implemented consistently across the homes in the area of accountability.

Knowledge, Skill, and Abilities for Success in the Role

• Knowledge – serving others, giving & receiving feedback, holding self & others accountable.
• Skills – collaboration, listening skills, conflict resolution, and leveraging technology.
• Abilities – quality and continuous improvement of self and processes.

Our Values – The “Way” We Work

• Mission First:
  We are called to support others to flourish and give our full energy, commitment, and focus.
• One Able Light:
  We are ONE TEAM working together to advance quality, valuing collaboration, accountability, transparency, and courage.
• Christian Love:
  We are guided by our Christian Faith, welcoming and loving every person with empathy, grace, dignity, and patience.

Minimum Job Qualifications

• Education:
  
  Bachelor’s degree in a related field or equivalent experience required.
• Experience:
  
  Five to seven years of experience in a role that serves and helps others, plus five plus years of leadership experience in a related field leading a dispersed team over broad geography and proven success with market growth.
• Travel/Flexibility:
  Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.

Seniority Level
:
Director

Employment Type
:
Full‑time

Job Function
:
Management and Manufacturing

Industries
:
Hospitals and Health Care