General Manager

Marick Mechanical, an Orion Services Group company |

Location:

St. Louis | On-site

Department:
Operations |

Reports To:

President | FLSA:
Exempt | Travel:
As Needed

Position Summary

The General Manager is the senior operating leader for an assigned Marick Mechanical market and is accountable for the overall performance of the business, including growth, profitability, customer retention, operational execution, cash performance, safety, and team leadership. This role translates Marick's annual plan into disciplined market-level execution across service, construction/projects, maintenance, and sales activities.

Success in this role requires a hands‑on business leader who can balance commercial growth with operational discipline, build strong customer relationships, develop leaders, and hold teams accountable to financial, safety, quality, and service expectations. The General Manager partners closely with the President and functional leaders across Marick to ensure the market consistently delivers on commitments to customers, employees, and the business.

Mission of the Role

Lead the assigned market as an owner‑minded operator: grow the business responsibly, protect margin and cash, strengthen customer relationships, develop a high‑performing leadership team, and ensure Marick consistently delivers work that reflects its standard - Built on Trust. Proven by the Work.

Key Responsibilities

Business & Financial Leadership

• Own market performance against the annual operating plan, including bookings, revenue, gross profit, operating income, labor productivity, overhead, maintenance base, sales activity, and customer retention.
• Develop and execute the annual market plan in partnership with the President, identifying growth priorities, resource needs, operating risks, and actions required to achieve financial commitments.
• Review market financial performance regularly; identify variances, root causes, and corrective actions before issues materially affect results.
• Maintain strong cash discipline by monitoring billing, accounts receivable, collections, purchasing, cost‑to‑complete, and other working‑capital drivers.
• Establish appropriate pricing, approval, and commercial discipline to protect margin while remaining competitive in the market.

Growth, Sales & Market Development

• Drive sustainable growth across service, maintenance, construction/projects, and other applicable lines of business by identifying market opportunities and converting them into profitable work.
• Lead and support sales leaders and sellers in building pipelines, developing account strategies, qualifying opportunities, preparing proposals, and closing business.
• Review and approve significant project and maintenance bookings to ensure scope, pricing, risk, capacity, and margin expectations align with company standards.
• Evaluate market share, geography, customer mix, service offerings, competitive dynamics, and emerging opportunities; establish practical plans for market penetration and expansion.
• Maintain visibility with key customers and participate directly in strategic account development, major proposals, renewal efforts, and customer recovery plans when needed.

Operational Execution

• Provide leadership across service, construction/projects, maintenance, and administrative operations to ensure customer commitments are met safely, on time, at the expected quality, and within financial targets.
• Partner with operational leaders to manage labor planning, staffing, scheduling, materials, tools, subcontractors, and logistical support to maximize field productivity and control cost.
• Monitor project and contract performance, including actual gross profit, cost‑to‑complete, schedule, change management, documentation, and closeout requirements.
• Ensure…