Lease Audit Sr. Manager

Lease Audit Sr. Manager

The Lease Audit Team operates within the Global Portfolio Lease Administration service line, supporting approximately 400 corporate client accounts and generating a significant stream of annual revenue. The team plays a critical role in driving financial accuracy, cost recovery, and value optimization across complex, global real estate portfolios.

Lead and manage a high-performing, multidisciplinary Lease Audit Team, including:

4 auditors responsible for full-scope lease audits

1 Lease Audit Coordinator supporting operations, billing, and audit tracking

Recruit, develop, and retain top-tier talent, fostering a results-driven and collaborative team culture

Conduct annual performance evaluations and mid-year reviews, delivering actionable feedback and development plans

Establish clear performance objectives aligned with business priorities and provide ongoing coaching, mentorship, and support

Ensure quality assurance, consistency, and adherence to audit standards across all deliverables

Celebrate success by sharing kudos, employee recognition, individual and team achievements, and facilitate regular line of sight to senior leadership

Oversee end-to-end audit billing processes, including:

Preparation of client invoices

Coordination with auditors, accounting teams, and internal/external stakeholders

Monitor receivables, proactively manage delinquencies, and ensure revenue integrity

Track and manage third-party audit firm billing thresholds and approvals

Ensure timely payment to third-party vendors following client collections

Own, maintain, and continuously enhance the Lease Audit Team Playbook and standard operating procedures

Ensure alignment with evolving GAAP standards and Cushman & Wakefield policies

Identify and implement process improvements to enhance efficiency, scalability, and service quality

Oversee project tracking and reporting using tools such as Smartsheet, including:

Active audit pipelines and project status

Billing, receivables, and financial metrics

Ensure data accuracy and visibility to support operational decision-making and leadership reporting

Direct and drive the success of multiple client engagements

Lead and oversee a large portfolio of client engagements, while managing a consistent high volume of concurrent audits on a rolling basis

Prioritize audit activity based on property type, audit history, recovery potential, and other salient factors, optimizing resource allocation and revenue generation

Drive successful execution while maintaining quality, timelines, efficiency, and client expectations

Collaborate with EMEA and APAC teams to support global client engagements

Act as a player/coach by leading the team while independently managing complex audit assignments

Provide technical expertise, guidance, and escalation support for high-impact audits and/or unique audits with a high degree of complexity

Ensure timely delivery of client-facing Lease Audit status reports (monthly, bi-monthly, or quarterly)

Oversee preparation of quarterly reporting for PLA and IPM Leadership teams

Deliver clear, concise, and actionable insights to stakeholders

Manage relationships with third-party auditors and vendors to ensure:

Timely project execution

Accurate reporting and billing

Leverage third-party providers to address capacity constraints and mitigate potential conflicts of interest

Serve as a trusted advisor to clients, ensuring a high level of satisfaction throughout the audit lifecycle

Proactively identify risks and resolve issues through root cause analysis and solution-driven approaches

Exhibit subject matter expertise through thought leadership, best practices, and insights on emerging trends and innovation

Represent the Lease Audit function in client pitches, onboarding discussions, and strategic meetings

Partner with brokerage and operational teams to support new business and client expansion initiatives

Contribute to revenue growth by identifying and promoting innovative solutions and service enhancements

Support business development efforts, contributing to approximately 15% of team capacity

Partner with PLA Leadership to identify…