Manager, Contract Management

St. Louis Parking Company is a family-owned business with strong ties to the St. Louis community. We provide exceptional service to our clients and employees. Our hands-on management style and knowledge of the local market has made us one of the oldest and largest parking companies in the St. Louis market. Today, St. Louis Parking Company operates over 100 separate parking facilities capable of housing more than 57,000 vehicles daily.

We provide exceptional service to clients and employees.

St. Louis Parking Company is a family-owned business with strong ties to the St. Louis community. We provide exceptional service to our clients and employees. Our hands-on management style and knowledge of the local market has made us one of the oldest and largest parking companies in the St. Louis market. Today, St. Louis Parking Company operates over 100 separate parking facilities capable of housing more than 57,000 vehicles daily.

We provide exceptional service to clients and employees.

If you are interested in working in a dynamic setting and have experience with customer service, security, supervision of locations, or other fast-paced environments such as retail, restaurants, and hotels, this may be the perfect career for you.

The Manager in Training is responsible for learning the daily management of one or more parking facilities or surface lots. This position delivers company, client and customer expectations by rotating through locations and learning to ensure each is operating in accordance with company policy and client expectations. It is also responsible for learning to schedule and manage the performance of the front-line workforce assigned to the location, while filling in for Operations Managers as needed.

• Trains, coaches, and manages front-line staff (supervisors, cashiers, attendants, event staff, and custodians); independently supervises in the absence of the Operations Managers
• Maintains proper staffing levels through scheduling and on-call management within budget
• Oversees daily facility operations including opening, managing, and closing procedures
• Partners with senior management and clients to maximize transient and contract parking revenue
• Assists with Accounts Receivable collection and responds to corporate account inquiries
• Reconciles and reports daily revenue; reviews cashier reports for accuracy
• Ensures compliance with company policy covering revenue control, equipment maintenance, signage, internal audits, supplies, and petty cash
• Maintains facility cleanliness and appearance standards through regular inspections and Maintenance Checklists
• Resolves escalated customer service issues; documents and investigates incidents per company procedure

• High school diploma or equivalent
• One year experience in a supervisory/managerial role
• Established experience in Microsoft Office Products including Word, Excel, Power Point, and Outlook
• Excellent oral (including formal presentations) and written communications and comprehension skills
• A valid driver’s license
• Must be able to work during nights, weekends, and holidays Must have reliable transportation and valid automobile insurance

• Bachelor’s Degree in General Business or related field
• Minimum of two years with operational and leadership experience in the parking or related industry, including revenue control and reporting
• Background in the parking industry in a supervisory role within a private operation organization

• Medical, Dental, Vision, Long-Term Disability, Short-Term Disability, Life Insurance
• 401k with 4% match
• Paid-Time Off
• Holidays
• Free Parking