Operations Support Manager - Pathology & Immunology

Location ST. LOUIS, MO 63110

Scheduled Hours
40

Position Summary The Operations Support Manager is a key operational leader at the center of the Department of Pathology & Immunology’s clinical testing enterprise, overseeing the team responsible for critical pre-analytic workflows. This position leads the Clinical Support Office staffed by Customer Service Representatives and Clinical Support Specialists who serve as an essential connection between patients, providers, referring organizations, and specialized clinical laboratories.

The Clinical Support Office manages complex workflows involving secondary pathology consultations, referrals to the WashU Clinical Genomics Laboratory, and testing performed through Histology and Electron Microscopy. The role is responsible for developing and optimizing workflows, ensuring operational excellence, resolving complex challenges, and fostering a culture of exceptional service, accuracy, and accountability.

Beyond day-to-day operations, the Operations Support Manager serves as an important partner to laboratory and departmental leadership, contributing to initiatives that shape the future of clinical care and laboratory operations. This position brings a strategic operational perspective to process improvement, quality, technology, and the patient and provider experience. This is an ideal opportunity for an engaged, solutions-oriented leader who thrives in a complex clinical environment and is motivated by the opportunity to lead people, improve systems, strengthen collaboration, and make a meaningful impact on how specialized pathology and laboratory services are delivered.

Job Description Primary

Duties & Responsibilities:

Oversees strategies and execution of operations, programs, and/or events.

Develops standards and training of assigned staff.

Manages and provides direction and oversight to assigned staff.

Forecasts staffing needs and establishes staff schedule.

Hires, on-boards, establishes goals and conducts annual evaluations.

Analyzes effectiveness of operations, programs, events, etc.

Serves as responsible for data integrity.

Oversees assigned budget.

Ensures facility, utilities, equipment and furnishing are properly maintained and in working order.

Performs other duties as assigned.

Working Conditions:

Job Location /Working Conditions Normal office environment.

Physical Effort Typically sitting at desk or table.

Repetitive wrist, hand, or finger movement.

Equipment Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications /Professional Licenses :

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable Driver's License:

A driver's license is not required for this position.

More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses :

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Confidentiality, Customer Service, Supervision, Team OperationsGradeG
12

Salary…