Programming Outreach and Retention Specialist, St. Louis, MO

Programming Outreach and Retention Specialist, St. Louis, MO

Department: CLS Other

Employment Type: Full Time

Location: St. Louis, Missouri

About Concordance

Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services – therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success.

Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.

The Program Outreach and Retention Specialist is tasked with outreaching and engaging participants throughout the duration of their pre and post release programming as well as after graduation. This role will check in with the participant, answer any questions, assess barriers, connect participants with care team members, data collection, and follow up on participants’ achievements post programming. The Program Outreach and Retention Specialist will be the bridge for participants after their release before they arrive at the Center.

They will focus on maintaining strong alumni relationships to ensure participants long term success.

• Establish and maintain supportive relationships with participants throughout the entirety of the program and after graduation.
• Conduct outreach calls to participant’s approved family members prior to participant’s release to start relationship building.
• Outreach participants to set up Landing intake immediately upon release.
• Form meaningful, sustainable relationships with participants to support with reentry needs.
• Increase participant program retention.
• Identify and address barriers to continued program participation.
• Provide crisis intervention as needed.
• Obtain critical grant data during outreach calls.
• Provide regular updates and reports to the executive team.
• Ensure accurate data entry and tracking in the Concordance participant database system.
• Utilize incentives program for participants to support data collection.
• Facilitate focus groups post-programming.
• Establish a communications channel that encourages participants, their loved ones, and alumni to contact Concordance when needing additional support including case management needs, therapy services, employment, and training services.
• Collaborate with participants during the various phases to establish trust and rapport.

• Desire and ability to build relationships and engage with participants and their loved ones.
• Collaborative attitude and excitement about working in a multi-disciplinary environment.
• Able to resolve conflict in crisis situations, problem solve, and provide triage support to participants over the phone.
• Excellent verbal and written communication skills.
• Experience in tracking participant outcomes.
• Availability to travel locally as well as working some evenings and weekends to connect with participants at times when they are available.
• Ability to organize, prioritize and handle multiple work assignments.
• Familiarity with common office equipment.
• Passion for our mission.

• Bachelor’s degree or 3 years of relevant work experience.
• Proven track record of success in relationship building.
• Superior interpersonal skills.
• Experience with working with justice-involved adults or other vulnerable populations (preferred).
• Lived experience (preferred).

• 1-3 years of experience in relationship building.

This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.

We understand the importance of work-life balance and the value of…